What are the responsibilities and job description for the Owner Services Specialist position at Flexjet?
As an Owner Services Specialist, you will be the dedicated point of contact for our elite clientele, ensuring a seamless, white-glove travel experience from the moment they join Flexjet’s premier ownership program. This role requires a concierge-level approach, where anticipating needs, delivering bespoke solutions, and offering impeccable service are paramount. Your ability to cultivate long-term relationships with our Owners will be critical in maintaining the prestige and exclusivity of the Flexjet experience.
Responsibilities
Responsibilities
- Deliver world-class, concierge-style service during every interaction with our clientele.
- Develop deep personal relationships with Owners, learning their preferences and proactively curating personalized travel experiences.
- Professionally manage a high volume of high-touch phone and email interactions with a sense of urgency, discretion, and poise.
- Coordinate bespoke travel arrangements, ensuring that every aspect of the Owner’s journey is seamless and effortless.
- Interpret and communicate contract details with precision, ensuring Owners fully understand their benefits and options.
- Anticipate potential travel disruptions and proactively provide luxury-level solutions to ensure a flawless experience.
- Collaborate with internal teams, including flight operations and concierge services, to deliver a seamless, first-class journey for Owners.
- Uphold the highest standards of discretion and professionalism, ensuring a secure and private experience for our high-profile clientele.
- Stay informed on luxury travel trends, premier destinations, and personalized service offerings to provide recommendations that align with the luxury lifestyle of our Owners.
- Associate’s degree (A.A.) or equivalent in luxury hospitality, high-end client services, or aviation preferred.
- 1-3 years of experience in luxury hospitality, private aviation, concierge services, or high-end client management.
- Background in private aviation, elite travel services, or luxury brand customer experience is a strong plus.
- Proficiency with Microsoft Office Suite (Word, Excel, & Outlook) and high-end CRM platforms.
- Exceptional attention to detail, ensuring a flawless execution of Owner requests.
- The ability to work in a team atmosphere, and manage a flexible schedule.
- Strong interpersonal, verbal, and written communication skills with a refined, luxury-level approach.
- Calm, poised, and solution-oriented mindset when handling high-stakes client requests.
- A passion for luxury travel and aviation, with the ability to translate that enthusiasm into curated, world-class service.
