What are the responsibilities and job description for the Business Operations Data Associate, Customs position at Flexport?
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
The Customs Business Operations team is looking for a dynamic and driven Business Operations Data Associate to help support and accelerate the growth of Flexport's Customs Operations and Trade Services. This role will provide critical business analysis and insights to optimize operations, improve efficiency, and enhance the overall customer experience.
As a key member of the team, you’ll work closely with stakeholders across the business to analyze data, identify trends, and develop actionable insights that drive strategic decision-making. You will play a pivotal role in supporting day-to-day operations, refining processes, and contributing to key initiatives that shape the future of the Customs and Trade Services sector. Key stakeholders: Broker Managers, Product Managers, Data Analytics team, Finance Associates
You will:
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The opportunity:
The Customs Business Operations team is looking for a dynamic and driven Business Operations Data Associate to help support and accelerate the growth of Flexport's Customs Operations and Trade Services. This role will provide critical business analysis and insights to optimize operations, improve efficiency, and enhance the overall customer experience.
As a key member of the team, you’ll work closely with stakeholders across the business to analyze data, identify trends, and develop actionable insights that drive strategic decision-making. You will play a pivotal role in supporting day-to-day operations, refining processes, and contributing to key initiatives that shape the future of the Customs and Trade Services sector. Key stakeholders: Broker Managers, Product Managers, Data Analytics team, Finance Associates
You will:
- Utilize SQL, LookML, and Looker to extract, analyze, and visualize business performance data. Build and maintain data models and dashboards that provide actionable insights for leadership teams.
- Collaborate with data engineering teams to ensure the smooth flow of data from source systems to BI tools. Optimize data pipelines to ensure data accuracy, timeliness, and consistency.
- Work with teams across the organization (Finance, Marketing, Sales, HR) to gather business requirements and translate them into clear data needs, creating reporting frameworks and dashboards that align with each department’s goals.
- Use LookML to create and optimize complex data models for Looker, ensuring that they meet business requirements and are scalable for future growth. Troubleshoot and optimize performance for large datasets.
- Provide on-demand data analysis and reporting to senior leadership for business-critical decisions. Proactively identify opportunities for deeper data analysis and present findings in a clear, actionable manner.
- Develop automated reporting systems and dashboards that allow real-time monitoring of business KPIs. Use Looker and SQL to identify trends, anomalies, and opportunities for operational improvements
- Train internal teams on how to use Looker, LookML, and other data tools. Provide ongoing support and troubleshooting for reporting and dashboard usage
- Continuously evaluate and improve data reporting processes. Stay updated on new BI tools and trends to implement the best practices and technologies that drive better decision-making
- Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree a plus).
- Expertise in utilizing SQL, LookML, and Looker to design, build, and optimize data models, reports, and dashboards for business intelligence and data analysis.
- 3 years of experience in business operations, management consulting, or a related role.
- Proven ability to analyze data and make data-driven decisions.
- Excellent communication and collaboration skills, with the ability to work cross-functionally across teams.
- Ability to thrive in a fast-paced, dynamic environment.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Salary : $10
