What are the responsibilities and job description for the Client Support Specialist position at FlexPrint?
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
This Opportunity: Sales Support Specialist- 100% in office.
What you will do:
• Works onsite at our Arizona office in supporting the Customer Relationship team’s day to day needs and our customers
• Works closely with customer contacts, customer’s end user community and FlexPrint’s internal resources to fulfill Service Level Agreements (SLA’s)
• Responsible for customer satisfaction, retention, growth, and profitability of account base
• Assist Client Relationship Team with deal builds, pricing requests, proposals, contracts and paperwork
• Responsible for Quarterly Executive Partnership Reviews, Strategies and Proposals
• Work to create and implement specific operations practices
• Develop continual process improvements
• Work closely with Administration and Operations Team on deal packets, implementation and deployment
• Resolve customer complaints and concerns by investigating problems, developing solutions and managing through to resolution
• Recommends techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations
• Full understanding of EzMPS Database, Dynamics, Customer Portal, EDA, BLI & Zoom Search projects to support the team
• Hybrid knowledge to assist Sales Support when needed with audits, etc.
• Work closely with VP of Client Relations, VP of Sales Operations and entire CRM/Sales Team to ensure a collective approach to customer needs and metrics
• Support all other team member tasks and other duties as assigned
• Works closely with customer contacts, customer’s end user community and FlexPrint’s internal resources to fulfill Service Level Agreements (SLA’s)
• Responsible for customer satisfaction, retention, growth, and profitability of account base
• Assist Client Relationship Team with deal builds, pricing requests, proposals, contracts and paperwork
• Responsible for Quarterly Executive Partnership Reviews, Strategies and Proposals
• Work to create and implement specific operations practices
• Develop continual process improvements
• Work closely with Administration and Operations Team on deal packets, implementation and deployment
• Resolve customer complaints and concerns by investigating problems, developing solutions and managing through to resolution
• Recommends techniques to improve productivity, increase efficiencies, cut costs, take advantage of opportunities, and maintain state-of-the-art practices in all aspects of the operations
• Full understanding of EzMPS Database, Dynamics, Customer Portal, EDA, BLI & Zoom Search projects to support the team
• Hybrid knowledge to assist Sales Support when needed with audits, etc.
• Work closely with VP of Client Relations, VP of Sales Operations and entire CRM/Sales Team to ensure a collective approach to customer needs and metrics
• Support all other team member tasks and other duties as assigned
The Ideal Candidate Will Have:
• BA/BS/BBA Degree in Business or equivalent experience
• A minimum of three (1) year customer service experience in Technology/Managed Print Support
• Outsourcing background in Managed Print Services is ideal
• Experience interacting with customers, including executives
• Experience in documenting current and future state environment and business processes
• Focus on the customer and the operational aspects of the business
• Sound administrative skills. Well-developed management skills—principles and people.
• Analytical, database, and MS Office skills
• Ability to develop and strengthen relationship with Customer
• Ability to travel, as necessary, to meet customer and internal needs
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities, sense of urgency in all work
• Self-motivated and comfortable working independently and/or remotely
• Ability to problem-solve and resolve situations independently
• Outgoing and well organized
• Excellent communication skills, written and verbal
• A minimum of three (1) year customer service experience in Technology/Managed Print Support
• Outsourcing background in Managed Print Services is ideal
• Experience interacting with customers, including executives
• Experience in documenting current and future state environment and business processes
• Focus on the customer and the operational aspects of the business
• Sound administrative skills. Well-developed management skills—principles and people.
• Analytical, database, and MS Office skills
• Ability to develop and strengthen relationship with Customer
• Ability to travel, as necessary, to meet customer and internal needs
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities, sense of urgency in all work
• Self-motivated and comfortable working independently and/or remotely
• Ability to problem-solve and resolve situations independently
• Outgoing and well organized
• Excellent communication skills, written and verbal
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
• Sit, stand, kneel, walk and reach
• Be able to lift, push, pull and/or move up to 20 pounds
• Hear well enough to communicate with others
• Read a computer screen and written material
• Write, type and use phone system
• Be able to lift, push, pull and/or move up to 20 pounds
• Hear well enough to communicate with others
• Read a computer screen and written material
• Write, type and use phone system
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Benefits:
• Medical / Dental / Vision and 401K
• To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills
• Medical / Dental / Vision and 401K
• To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills
Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.
