What are the responsibilities and job description for the Field Service Technician position at FlexPrint?
"You don’t build a business. You build people, and people build the business.”
We put people first at Flex Technology Group and our family of companies. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company featured as one of the Top 50 companies to sell for by Selling Power Magazine and featured on the Inc. 5000 fastest-growing company list for 12 years in a row.
Do you strive to make an impact in all that you do? Do you live for action and love fast-paced work? Do like to solve problems and bring forth world-class solutions? If you said yes to each question this role might be right for you!
As a Field Service Technician, you will shine as you multitask and manage a full customer workload. You will be responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
What you will be doing:
- Service products with minimum assistance
- Troubleshoot basic printing issues, able to determine printer vs network issues.
- Able to install scanning and equipment in a peer-to-peer environment.
- Manage inventory to company specifications.
- Maintain car, tool kit, and supplies.
- Develop and maintain professional relationships with customers and employees.
- Provide sales support including advising sales about problems or sales leads.
- Maintain professional appearances.
- Maximizing equipment up-time through timely repair
- Engaging the customer to assure satisfaction.
- Managing time to be most effective
What you will bring to the role:
- Prior experience in maintaining and repairing Ricoh printers/copiers required (Canon, HP, Lexmark, Okidata, Sharp, and Xerox experience a plus)
- Mechanical and electrical aptitude and demonstrated skills.
- Knowledge of basic networking
- Computer and analytical skills
- A high school diploma is required, and an electronics or computer associate degree is preferred.
- Ability to lift and carry 50 pounds. Pull, lift, reach, and transport equipment parts and boxes.
- Must be at least 21 years of age or older with a valid driver's license issued in your state of residence and a clean driving record.
- Ability to troubleshoot and think independently.
What do we provide our employees?
- Competitive pay
- Medical, Dental, Vision benefits
- PTO, Sick time, paid company holidays. Heck, we all need time off to recharge or get better.
- 401K with company match. You are never too young to save for retirement!
- A comfortable work environment where there is truly no “I” in team!
- Growth opportunities. We want our people to stay here and do their best work, so we look to provide those opportunities to advance in your career.
Interested? Good! We are excited to hear from you!
Flex Technology Group company, provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.
