What are the responsibilities and job description for the Field Service Technician position at FlexPrint?
At Flex Technology Group, we put people first. Join us, and you’ll experience a culture where you are the priority. Recognized and celebrated as an individual, your development is tailored to your unique aspirations and will continue throughout your career with us. The only constant? You’ll be challenged, supported, and working alongside some of the brightest minds in the industry.
Flex Technology Group has been named one of the Top 50 Companies to Sell For by Selling Power Magazine and has been featured on the Inc. 5000 fastest-growing companies list for 12 consecutive years.
Are you ready to make an impact?
If you thrive in fast-paced environments, love solving problems, and deliver world-class solutions, this role is calling your name!
If you thrive in fast-paced environments, love solving problems, and deliver world-class solutions, this role is calling your name!
Your Role: Experienced Service Technician. As a Service Technician, you’ll showcase your skills by managing a full workload of customers, ensuring timely and cost-effective maintenance of office product equipment while delivering outstanding service and customer satisfaction.
Key Responsibilities:
- Service printers/copiers with minimal assistance.
- Troubleshoot basic printing issues and identify printer vs. network problems.
- Install scanning and equipment in peer-to-peer environments.
- Maintain inventory per company specifications.
- Ensure your car, tool kit, and supplies are organized and ready.
- Build and maintain professional relationships with customers and colleagues.
- Provide sales support by advising on problems or potential leads.
- Maximize equipment uptime with timely repairs and preventive maintenance.
- Manage your time effectively and ensure a professional appearance.
What You’ll Bring to the Role:
- Strong mechanical and electrical aptitude.
- Prior experience in maintaining and repairing office equipment required
- Basic networking knowledge.
- Excellent computer and analytical skills.
- A high school diploma
- The ability to lift and carry up to 50 pounds and transport equipment as needed.
- Must be at least 21 years of age or older with a valid driver’s license, a clean driving record, and the ability to meet driving requirements.
- A proactive mindset and ability to troubleshoot and think independently.
What We Offer:
- Competitive Pay
- Comprehensive benefits: Medical, Dental, Vision
- Paid Time Off, Sick Time, and Paid Holidays – We know life happens, and everyone needs time to recharge.
- 401(k) with Company Match – It’s never too early to start planning for your future.
- A supportive and collaborative work environment where teamwork is the foundation.
- Growth Opportunities – We’re committed to helping you grow within the company.
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.
