Commercial Loan Servicing Manager

Company: Company's purpose is to have a positive impact on their customers, employees and community's financial well being. Highly collaborative and customer centric environment with strong commitment to diversity.

Hours/Schedule: Full-time, flexible; excellent benefits

Job Type: Direct hire

Location Requirements: Hybrid - 3 days on site in Waltham and 2 days of remote work

Rate: $125K-$130K plus bonus and benefits

Job Description: As the Commercial Loan Servicing Manager, you will be responsible for the development, quality, and overall management of Loan Servicing for Commercial Lending. This includes commercial and small business loan products serviced within the bank’s core system. Develop and implement effective departmental strategies that align with the business lines strategic objectives, including growth, efficiency improvements and project initiatives. Ensure department objectives are accomplished and compliance with regulations is maintained. Maintain on-going, effective communication with senior management of all lending areas regarding operational and customer impacted issues.

Responsibilities:

• Responsible for reconcilement of assigned General Ledger accounts and subsequent follow-up of all items to ensure timely resolution, for the bank and subsidiary companies.
• Effectively manage and coach the Commercial Loan Servicing team to maximize performance and align with the strategic objectives of the Bank, ensuring compliance with regulations and Bank Policies. Provide training, career development, and direction as needed.
• Monitor and ensure that all incoming internal and external customer service requests are prioritized and completed accurately in “best in class” manner.
• Maintain high level working knowledge of core loan system and administer internal system processes in order to service loans efficiently in accordance with Bank guidelines.
• Continuously assess and evaluate servicing processes, technologies and procedural requirements for the department; work closely with key partners seeking ways to improve the operating efficiency of the department and implement the same. This includes leveraging the Bank’s robotics process automation (RPA) tool and contributing as a key stakeholder in the loan operating system (LOS) implementation.
• Responsible for audit result responses and implementations, including the coordination with appropriate departments regarding communication resulting from audit and or compliance regulation amendments.
• Manage the servicing of non-performing loans to ensure they are properly reported per the Commercial Lending Policy and FDIC rules.
• Contribute to the effective team management of all bank problems, issues and opportunities.
• Establish and maintain effective working relationships with colleagues and customers.
• Perform additional duties as required.

Qualifications:

• Associates degree preferred, or 10 years commercial loan servicing experience.
• 8 years loan servicing experience in commercial lending, preferred.
• 3 years’ management experience.
• Strong knowledge of corporate and commercial real estate documentation, as well as various commercial loan products including but not limited to construction, term, demand line of credits, letters of credit, asset based lending, master commitments, SWAPs and Industrial Revenue Bonds.
• Strong understanding of the commercial lending life cycle including credit, administration, servicing and post-closing.
• Demonstrated experience with commercial and mortgage servicing core systems.
• Strong accounting skills preferred along with strong communication, customer service and interpersonal skills.
• Ability to creatively address business issues relating to loan servicing within the confines of the established system process.

Job Type: Full-time

Pay: $125,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Waltham, MA 02451

Salary : $125,000 - $130,000