Commercial Loan Servicing Manager

One of the largest community banks in Massachusetts looking for a Commercial Loan Servicing Manager

Company : Company's purpose is to have a positive impact on their customers, employees and community's financial well being. Highly collaborative and customer centric environment with strong commitment to diversity.

Hours / Schedule : Full-time, flexible; excellent benefits

Job Type : Direct Placement

Location Requirements : Hybrid - 3 days on site in Waltham and 2 days of remote work

Rate : $125K-$130K plus bonus and benefits

Job Description : As the Commercial Loan Servicing Manager, you will be responsible for the development, quality, and overall management of Loan Servicing for Commercial Lending. This includes commercial and small business loan products serviced within the bank’s core system. Develop and implement effective departmental strategies that align with the business lines strategic objectives, including growth, efficiency improvements and project initiatives. Ensure department objectives are accomplished and compliance with regulations is maintained. Maintain on-going, effective communication with senior management of all lending areas regarding operational and customer impacted issues.

Responsibilities :

• Responsible for reconcilement of assigned General Ledger accounts and subsequent follow-up of all items to ensure timely resolution, for the bank and subsidiary companies.
• Effectively manage and coach the Commercial Loan Servicing team to maximize performance and align with the strategic objectives of the Bank, ensuring compliance with regulations and Bank Policies. Provide training, career development, and direction as needed.
• Monitor and ensure that all incoming internal and external customer service requests are prioritized and completed accurately in “best in class” manner.
• Maintain high level working knowledge of core loan system and administer internal system processes in order to service loans efficiently in accordance with Bank guidelines.
• Continuously assess and evaluate servicing processes, technologies and procedural requirements for the department; work closely with key partners seeking ways to improve the operating efficiency of the department and implement the same. This includes leveraging the Bank’s robotics process automation (RPA) tool and contributing as a key stakeholder in the loan operating system (LOS) implementation.
• Responsible for audit result responses and implementations, including the coordination with appropriate departments regarding communication resulting from audit and or compliance regulation amendments.
• Manage the servicing of non-performing loans to ensure they are properly reported per the Commercial Lending Policy and FDIC rules.
• Contribute to the effective team management of all bank problems, issues and opportunities.
• Establish and maintain effective working relationships with colleagues and customers.
• Perform additional duties as required.

Qualifications :

FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs.

Salary : $125,000 - $130,000