What are the responsibilities and job description for the Customer Service Representative - FlexStaff position at FlexStaff Careers?
Job Description
FlexStaff is hiring for one of our high profile clients
One of our high profile clients is seeking a call center representative to handle high volume calls between 40-75 per day. The qualified candidate will work off a script and take inbound calls at first and will then be trained to handle outbound calls as well. Candidates must be articulate with clear communication skills over the phone. They must be proficient in word, excel and typing. Will train on inhouse database, as well as phone system.
Responsibilities :
- Documents customer inquiries, issues, transactions and other relevant information into in house application software.
- Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
- Demonstrates critical thinking when assisting patients.
- Ability to multitask multiple computer applications while speaking with a customer .
- Performs related duties, as required.
Qualifications :
The salary range and / or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and / or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
