What are the responsibilities and job description for the Customer Service Specialist position at FlexStaff Careers?
Our client, a manufacturer of electronic devices, based on Long Island, is looking for an experienced Customer Service Specialist who has significant experience in working with customer request for quotations (RFQ) and request for proposals (RFP). This role is 100% on site.
Your responsibilities will include the following :
- Secure Purchase Orders, support contract review and Sales Order issuance.
- Maintain and provide Weekly status reports to various customers.
- Maintain quotation files, monthly booking report and prepare year-to-date sales reports.
- Coordinate and manage domestic and international customer returns.
- Provide import instructions and requirements with foreign customers.
- Coordinate and manage with Import / Export Broker to clear international goods.
- Receive repair estimate, analyze material costs, prepare pricing.
- Perform MRP transactions and issue Packing Lists.
- Support Weekly status meeting and sales forecast with management.
- Assist upper management in the development of customer service policies and their implementation.
Requirements :
