Assistant Clinical Services Director- Suffolk County, NY

FlexStaff

JOB PURPOSE:

FlexStaff is seeking an Assistant Clinical Service Director, in conjunction with the Clinical/Center Service Director, supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the CSD serves as the Administrator for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care. Coordinates with all managers to ensure all metrics logs are complete and provide support and assistance as required.

JOB RESPONSIBILITIES:

• Oversees, coordinates, and provides support to site-based Managers and clinical staff, inclusive of but not limited to the DTC and Day Health Center, rehab department, nutritional services, social workers, and home services management.
• Fully accountable for leading Care Planning meetings, ensuring all meetings are timely, monitoring any necessary follow-up after meetings, and serving as mediator when team has disagreements regarding patient care treatments.
• Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage.
• Facilitates, reviews, and ensures effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
• Ensure the care plans for each participant are completed timely.
• Provides oversight of the provision of services that impact participants’ care.
• Implement in-service training and management directives to support the development and advancement of team members.
• Collects and reviews data for operational metrics geared towards ensuring participants are treated in the right venue at the right time and at the right cost at the highest levels of quality.
• Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.
• Implement in-service training and management directives to support the development and advancement of team members.
• Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards, and processes) to establish new & improved care delivery processes and treatment protocols.
• Monitor and minimize voluntary disenrollments.
• Investigates and assist in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner. This includes working with the other departments to resolve the source of the problem(s).
• Ensure all documentation for all participants are complete, and accurate, including and not limited to enrollment, disenrollment, electronic/paper medical record, and any other clinical documentation.
• Participate in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.
• Ensures the timely facilitation by the IDT of the implementation of the core function of effective care management: ensuring that the IDT provides the assessment, planning, care coordination, implementation, advocacy, and evaluation/oversight necessary on all aspects of health care delivery to CLHC PACE Participant.
• Ensure Level 2 investigation is completed in a timely manner according to regulation.
• Review participant’s charts for quality and address any deficiencies.
• All other duties as assigned.
• Participate in special projects and assignments as required.
• Only act within the scope of the individual’s authority to practice.
• Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.

QUALIFICATIONS:

Education:

• Baccalaureate degree in Business Administration, Healthcare Administration, or related fields.
• Degree from an NLN accredited school of nursing, BSN preferred.
• Successful completion of an accredited Nursing Program required.
• Completed NYSED approved infection control coursework. A minimum of 8.0 education contact hours that may include contact hours of mandatory training requirements such as infection control coursework.

Experience:

• Minimum of three (3) years of administrative experience in a management capacity in a certified home health agency (CHHA), long-term home health care (LHCSA), acute care, medical-surgical, and/or critical care, nursing home experience, diagnostic & treatment clinic preferred.
• Customer Service experience is required.
• Managed long-term care insurance experience beneficial.
• Minimum of one (1) year of experience working with a frail or elderly population or, if the individual has less than one (1) year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
• Minimum experience of three (3) years of supervisory experience required.

License: Current active and unrestricted license and registration in New York State required as a Registered Nurse.

• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts,