What are the responsibilities and job description for the IT Service Desk Technician position at FLEXTECHS?
FLEXTECHS is looking for experienced IT Service Desk technicians to serve on a Service Desk for a health care organization. This is a full-time staffing (ongoing) assignment, with a potential for conversion to regular hire. This position will require you to live in or around Boise, ID.
Tasks and Responsibilities:
- Provide IT Service desk phone coverage
- Deliver customer service and technical assistance to end users
- Provide first level troubleshooting and support of all end user desktops, handhelds
- Support Microsoft office, Adobe, and in-house application systems
- Escalate / Route Service Desk requests to other technical teams as appropriate
Required Experience Levels:
- 1 year working on a help desk supporting users in a large business environment - including desktop PC / network clients, network printing
- Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps. An A Certification is strongly desired.
- Knowledge of Windows Imaging, Active Directory Tools, group policy, etc.
- Prefer individuals with work experience in large financial, health care, or tech institutions
*** Must have top-notch customer service skills and the ability to manage a work queue and report progress.
*** A prompt, reliable, productive, and honest work performance is expected ***
*** A drug screening and full criminal background check is required ***
Job Types: Full-time, Contract
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Desktop support: 1 year (Required)
- Active Directory: 1 year (Required)
- Ticketing System: 1 year (Preferred)
License/Certification:
- CompTIA A (Preferred)
Work Location: Hybrid remote in Boise, ID 83712
Salary : $16 - $20
