What are the responsibilities and job description for the Accounts Receivable Specialist- AR Collections position at FlexTG?
Flex Technology Group is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we're in a class of our own.
Position Summary
The Accounts Receivable Specialist is responsible for the collection of outstanding customer debts. Duties include processing customer refunds, keeping notes updated in the customer files, collecting on past due accounts, working with the billing department to resolve billing issues and engaging with Sales and Account Management to maintain customer relations.
Essential Functions and Responsibilities
- Contact customers via phone, email, or mail to collect outstanding payments.
- Monitor and follow up on overdue accounts to ensure timely payment.
- Record details of collection efforts and customer interactions.
- Build effective relationships with customers to resolve past due accounts.
- Interact with Sales, Account Management and Billing departments to resolve customer disputes.
- Research and resolve payment discrepancies.
- Research and correct escalated billing discrepancies and misapplied payments.
- Prepare custom account statements.
- Manipulate large amounts of data in Excel utilizing Pivot Tables and V-Lookups.
- Assist with Cash Applications.
Qualifications and Experience
Minimum Qualifications:
- High School Diploma or equivalent.
- Basic MS Office knowledge (especially Excel).
- Minimum of 2 years’ experience in Accounts Receivable and B2B Collection.
- Proven track record of successful debt collection and account management.
- Experience with high volume email.
- High attention to detail.
- Strong data entry and math skills (numbers-oriented individual).
Preferred Qualifications:
- Intermediate MS Office knowledge (especially Excel).
- Experience working in multiple databases for different companies.
- 5 years’ experience in Accounts Receivable and B2B Collection.
EEO Statement
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.
