What are the responsibilities and job description for the Customer Service Specialist - Call Center position at FlexTG?
At Flex Technology Group, employee ideas have a way of becoming great customer experiences very quickly. Bring passion and dedication to your job and there is no telling what you could accomplish in your career here. Join us and you will find that the focus is all about you. You are recognized and treated as an individual. Your training is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.
The Customer Care Agent’s responsibility is to provide a world class customer experience to FlexTG’ S National Customer base by providing exceptional customer service and responsiveness to all requests via phone, e-mail or ticket. They will assist in resolving customer questions or complaints in a timely and professional manner.
This role is full time - Monday - Friday 8am-5pm or 9am - 6pm MST
Pay range is $16.00-18.00/hour
Hybrid work from home/office opportunity!
Essential Functions and Responsibilities
- Receive service request for customers via phone and email using multiple software platforms
- Monitor ageing service calls, and provide timely updates to customer and vendors
- Accurately invoice service calls with all required data
- Work with 3rd party vendors and technicians to provide world class service to our customer base
- Handle 25 incoming and 20 outgoing calls per day
- Handle 40 Service tickets per day
- Invoice 10 aged calls a day
- Complete all assigned account/ region service call updates daily
Qualifications and Experience
- Positive, professional attitude and a team player
- Professional Communication Skills
- Customer Service Experience required
- Intermediate computer knowledge, especially in Microsoft Office programs and in desktop technology
- High School Diploma or equivalent G.E.D.required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
With this position, you will receive a full benefit package including choices of Medical, Dental, Vision, 401k with company match, PTO program that includes Vacation, Sick time, Floating holidays, and even a volunteer day off.
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.
Salary : $16 - $18
