What are the responsibilities and job description for the Customer Service Supply Specialist position at FlexTG?
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company featured as a Top 50 company to sell for by Selling Power Magazine and featured on the Inc. 5000 fastest-growing company list for 12 years in a row.
As a Supply Specialist at Flex Technology Group, you'll be crucial in meeting customer needs by efficiently processing orders and providing exceptional service. You'll handle inquiries, manage orders from various platforms, and ensure timely delivery of supplies. This position demands excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
Essential Functions and Responsibilities:
- Receive and process orders from multiple platforms promptly
- Enter orders accurately using various computer and software programs
- Quote shipping charges and manage shipping logistics
- Conduct research and follow up on inquiries as needed
- Collaborate with internal teams and external partners to expedite order fulfillment
- Provide attentive and empathetic customer support, resolving issues effectively
- Participate in ongoing training and development programs
- Assist in training new hires and sharing knowledge with team members
- Prepare reports and analyze statistics for management review
- Demonstrate basic mathematical skills and attention to detail
- Maintain an engaged and positive attitude toward company culture
- Perform other duties as assigned
Qualifications and Experience:
- High school diploma or GED required
- Previous customer service/call center experience preferred (1-2 years)
- Strong customer relations skills with excellent communication skills
- Effective time management and organizational skills
- Problem-solving mindset with a proactive approach
- Proficiency in MS Office (Excel, Word, Outlook)
- Ability to adapt quickly to process changes and improvements
- Reliable transportation is required; bilingual proficiency is a plus
- This role requires you to be in the office 3 days a week. Tue, Wed and Thur.
Flex Technology Group provides equal employment opportunities to all employees and applicants. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.
