What are the responsibilities and job description for the Field Service Tech position at FlexTG?
"You don’t build a business. You build people, and people build the business.”
At Flex Technology Group and our family of companies, we put people first. Join us, and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company featured as a Top 50 company to sell for by Selling Power Magazine and featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Are you an experienced Printer/Copier Field Technician looking to make a real impact and thrive in a fast-paced environment where problem-solving is second nature? If you have a knack for technology and enjoy troubleshooting, this role might be your perfect fit!
Standard Office Systems of Atlanta, a Flex Technology Group company, is hiring a Printer/Copier Field Technician for the Duluth and Metro Atlanta area in GA.
If you're up for a new challenge in tech services, consider joining our exceptional field service team. This can be a rewarding opportunity to join a winning team.
Your Responsibilities:
- Triage all printer/copier calls from clients.
- Troubleshoot and fix copiers/printers in an assigned geographic area.
- Manage service delivery for assigned accounts, addressing escalations as needed.
- Collaborate with manufacturers and supervisors by opening tickets and escalating calls when required.
- Provide accurate feedback with call-close information, part usage reporting, and customer meter readings.
- Provide exceptional customer service to clients and end users.
Your Qualifications:
- Previous experience servicing printers/copiers is required.
- A positive professional demeanor with a team spirit
- Must possess excellent verbal and written technical communication skills.
- Strong technical aptitude and a passion for troubleshooting and fixing things.
- Proficiency in computer skills, particularly in Microsoft Office applications and desktop technology.
- High school diploma or equivalent.
- Must be at least 21 years old or older with a valid driver's license issued in your state of residence
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.
