Server

TITLE: Server

DEPARTMENT: Front of House

POSITION TYPE: Part Time/Full Time

REPORTING TO: FOH Manager

FLSA STATUS: Non-exempt

Company Overview:

The worlds first social darts experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

Servers are responsible for delivering to each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. They ensure accurate orders of food and beverage are received and delivered properly while being readily available. Servers provide a practical role of ensuring our guests have an excellent time and want for nothing is a vital aspect of our service performance. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Our Mission Is

At State of Play, our mission is to create moments of joy and connection through the power of play.

Our Values Are:

• We Take the Initiative: Actions speak louder than words. Were resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
• Were Thoughtful: We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.
• We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.
• We Celebrate the Wins: Lets enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

Responsibilities:

Listen to the Customer

• Follow proper service standards timely and efficiently to every guest
• Receive, deliver, and replenish all food/beverage to guests
• Assist in running food throughout the shift and ensure pre-bussing is maintained
• Build a rapport with guests, be active in assisting, and communicating requests

Be Respectful of Company Resources

• Accurately ring in all food, beverage, gaming, and event charges into the POS
• Generate accurate daily cash reports, proper sales, and total daily tips received
• Maintain quality condition of gaming equipment including sanitation
• Follow all health and safety guidelines maintaining proper procedures and reporting to management any hazardous situation or incident

Show Urgency

• Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
• Accurately know all numbers to tables and gaming areas
• Complete opening, closing, and running duties as assigned each shift

Create Positive Energy

• Learn and maintain knowledge of food, beverage, and gaming
• Attend training sessions and team meetings as required per department
• Comply with the Companys rules and procedures along with any reasonable requests made from management during a shift

Must be able to pass exams with a 90% or better in each of the following categories:

• Food and Beverage
• All issued training testing throughout employment

Requirements & Minimum Qualifications

• Current food handlers and alcohol certification maintained through employment
• Minimum of 2 years experience preferably within a high-volume environment
• Available to work various shift times and days, including weekends and holidays
• Able to stand and/ or walk for long periods of time
• Ability to lift over 50 lbs. if necessary
• Authorized to legally work in the US

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.