EXPERIENCE COORDINATOR

Flik Hospitality Group

Salary : $73000 / Year

Other Forms of Compensation :

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.

Job Summary

We are seeking individuals to join our existing Corporate Concierge team in the newly developed and enhanced role of Experience Coordinator. Experience Coordinators will be the lifeline of the modern campus environment work-place, keeping tabs on the office space and the associates - with the ultimate objective of enhancing the workplace experience through community building and connectivity.

Experience Coordinators will also be key players in connecting all of the supporting services (i.e. facilities, IT, catering and conferencing, matron services etc.) to anticipate and facilitate associate needs

JOB DETAILS

Customer Service & Relationship Management

Champion client tailored customer service program

Emanate genuine customer service in all functions

Work closely with all other hospitality services in their buildings (i.e. traditional Concierge services, food and beverage services, etc.)

Build and maintain relationships with local vendors who can contribute to intentionally creating unique employee experiences (i.e. through events)

Utilize strong relationship management skills to research industry trends and source new local vendors

Liaise with all supporting departments in order to provide a seamless workplace experience in a campus environment, while trying to optimize usage of all communal spaces

Event Management

Have direct oversight of on-site destination amenities (i.e. games rooms) and where applicable, manage the reservation of those spaces

Lead event coordination of small and large-scale events for the campus, or community

Stay up-to-date with industry standards and event trends

Create core event concepts that align with client values and initiatives. I.e. :

Networking events

Charity events

Social events

Appreciation events

Healthy living events

Mentoring / motivations sessions

Manage event budgets

Communication

Coordinate and manage campus-wide communications via client mobile app, intranet site, digital screens, and analog content boards

Create presentations for new community building proposals

Partner with clients Arts & Archival team to develop a rotating art schedule through the space

Provide monthly reporting on insights and colleague feedback

Create and coordinate distribution of campus-wide surveys

Liaise with the appropriate parties to assist with troubleshooting technology in any destination amenity

Manage board games in games rooms (i.e. check-in / check-out process), including the purchase and replenishment of games / materials etc.

Coordinate group tours of amenities spaces for newly hired employees

Perform ad-hoc activities or additional tasks

Long Description

Premises Management

Act as a main contact for base building security for events etc.

Provide utilization insights

Coordinate unique access request for visitors

Support with access management in destination amenities

Submit Facilities Management tickets, as required for designated spaces

Complete daily inspections of destination amenities (i.e. Social Lounge)

Coordinate group tours of amenities spaces on a regular occurrence for newly hired associates

QUALIFICATIONS

Required :

5 years of relevant experience and post-secondary degree in related field of study, or an equivalent combination of education and experience

Previous experience in client relationship management

Previous experience in event planning and execution

Strong financial acumen

Proficient in Microsoft Office programs

Self-motivated

Self-sufficient, resourceful and ability to excel in self-op setting

Excellent verbal & written communication skills

Excellent logistical and coordination skills

Excellent analytical and problem-solving skills

Nice to Have :

Experience with event booking software(s)

Previous experience working in corporate office settings

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID : 1383385

Flik Hospitality Group

HILARIA KWAKUMEY

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Salary : $73,000