Technical Support Analyst

Your Job Flint Hills Resources (FHR) is seeking a Technical Support Analyst to join our IT / OT Endpoint Services Team in Corpus Christi, TX. In this role you will provide IT support to our Corpus Christi Refinery and work in partnership with business stakeholders and IT groups across FHR and Koch Industries to deliver IT programs and services. As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000 miles of pipeline - delivering energy to farmers, manufacturers, and families. Our team champions innovation and excellence to help power modern life. What You Will Do

• Provide local, hands-on technical support and training for plant employees
• Troubleshoot and resolve IT hardware and software issues
• Work with technologies across the general IT stack including PCs, mobile devices, servers, networking (LAN and wireless), and applications
• Set up and support workstations and peripheral devices (e.g., monitors, docking stations, etc.)
• Set up and support VoIP phones and conference room technologies
• Provide hands-on assistance with data center, systems, and network infrastructure tasks (e.g., server builds and installs, racking, cabling, troubleshooting connectivity issues in the field, etc.)
• Manage e-waste processes and maintain stock of commonly used IT hardware
• Build and maintain strong relationships with customers, peers, and suppliers
• Lead and participate in projects involving multiple capabilities, customers, and technology partners
• Own and be accountable for a subset of programs, services, and technology roadmaps
• Create and maintain processes, standards, KPIs, configurations, and documentation
• Must be able to meet the physical and safety requirements for the role
• Must be able to work a standard set 9 / 80 schedule, starting at 7 : 00 a.m.
• Willing and able to be in an on-call rotation and respond to calls 24 / 7 for critical situations
• Willingness to travel (up to 15%) Who You Are (Basic Qualifications)
• Experience supporting Windows OS environments
• Experience troubleshooting hardware and software related issues
• Experience providing direct (remote or in-person) technical support to customers
• Experience with using and supporting Microsoft 365 products and services, including Teams and SharePoint What Will Put You Ahead
• Experience installing and / or troubleshooting servers and network infrastructure (e.g., switches, wireless access points, firewalls, etc.)
• Experience using ServiceNow for tracking incidents and requests
• Experience using Microsoft SCCM and / or Microsoft Intune
• Experience with PowerShell scripting
• Experience managing accounts in Active Directory and / or Azure AD
• Experience in process control and / or industrial environments This role is not eligible for visa sponsorship. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company, Flint Hills Resources is an industry-leading refining company making the oil and transportation products that keep the world moving. We make a large supply of fuel for gas stations and airports in addition to transporting crude oil, natural gas liquids and refined products through 4,000 miles of pipeline - delivering energy to farmers, manufacturers and families. Our team champions innovation and excellence to help power modern life. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ). #LI-JT2