What are the responsibilities and job description for the Front of House Manager position at Flint Institute of Music?
Flint Institute of Music
Front of House Manager
About the Opportunity
Under the supervision of the Senior Manager of Audience Services, the Front of House Manager provides support for front-of-house operations, including house staffing. Provides the highest level of customer service to patrons to all of the Flint Institute of Music Buildings.
Specific Responsibilities and Qualifications
Responsibilities
- Assist in hiring, orienting and training new front-of-house staff members; including volunteers and youth ushers.
- Assist in scheduling the front-of-house team, including communicating with the Valet, Flower sponsor, custodial, and security teams.
- Manage front-of-house services for all performances, including those at the James H Whiting Auditorium, Repertory Theatre, MacArthur Recital Hall, and Capitol Theatre, as well as various external events.
- Ensure Yesplan is updated for all performances and/or events.
- Address patron inquiries and/or complaints during performances.
- Reset spaces following performances.
- Complete incident reports as needed.
- Assist other abled patrons as needed.
- Assist in concessions as needed.
- Manage front-of-house team including evaluations and emergency preparedness.
- Monitor supply budget and request purchases accordingly.
- Maintain linens including laundry and storage in preparation for each event.
- Before and after each event, verify the cleanliness of the building and communicate with the custodial team as necessary.
- Collaborate with Rental Manager to go over front-of-house needs for rentals.
- Other duties as assigned.
- Qualifications
- Bachelors Degree or Equivalent Experience preferred.
- Two or more years of experience, specifically in the areas of patron services, event coordination, or customer service.
- Point-of-Sale experience
- Theatre management experience, a plus
- Strong interpersonal skills including the ability to work independently and, in a team, setting with varied personalities.
- Ability to work nights and weekends.
- Good organizational skills and capable of multi-tasking with attention to detail.
- Ability to lift and carry 20 pounds
- Ability to be on your feet for extended periods of time.
- Must have reliable transportation.
- Compensation and Benefits:
· Competitive Pay starting at $38,000.00 per year.
· Full Time Position
· Medical, Dental, and Vision Insurance
· Flexible Schedule
· 401k Eligible
· Exempt
To apply, please submit your cover letter and resume (both required) to jjaksa@thefim.org. Should you have any questions, please get in touch with Jane Jaksa, HR Generalist, at 810-238-1350 x3129.
*The Flint Institute of Music is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Flint, MI 48503 (Required)
Ability to Relocate:
- Flint, MI 48503: Relocate before starting work (Required)
Work Location: In person
Salary : $38,000
