What are the responsibilities and job description for the Solutions Engineer - Customer Experience position at Flip.to?
TITLE : Solutions Engineer - Customer Experience
REPORTING TO : Chief Revenue Officer / Co-Founder
PREFERRED LOCATION : Playa Vista, CA (On-Site)
Who Is Flip?
Have you ever faced a frustrating customer service experience? We're here to change that!
At Flip, we are revolutionizing customer support with a state-of-the-art voice AI solution. Serving over 200 well-known brands in eCommerce and Transportation, our platform has transformed the experience of more than 200 million callers weekly.
With only 1% of companies having adopted this innovative technology, Flip is positioned for explosive growth. Our goal is to lead this change as we focus on dominating our targeted verticals, one by one.
Flip is a rapidly growing, profitable, and well-funded startup with a dynamic team of 30. We believe our workforce is our strongest asset, and we promote a collaborative in-office culture across our locations in NYC, LA, and the UK.
About the Role
We are seeking our first Solutions Engineer (SE) to effectively connect Sales, Customer Success, and clients, with the primary aim of maximizing conversions of trials and proof-of-concepts (POCs).
At Flip, we guide potential clients through a structured evaluation of our AI-powered voice assistance :
- Discovery & Demo - Clients explore Flip's capabilities.
- Call Listening & Analysis - Our system transcribes and analyzes calls for automation opportunities.
- Trial (Automation Turned On) - Flip handles live calls for a defined period to evaluate performance.
- Full Rollout (Paid Contract) - Clients commit based on the trial outcomes.
As the Solutions Engineer, your mission is to ensure technical excellence at each phase, eliminate barriers, and enhance the chances of trial conversions by facilitating seamless integrations of Flip’s AI in real customer environments. You will collaborate closely with Account Executives (AEs), Customer Success Managers (CSMs), and engineers to ensure smooth transitions and successful POCs.
What You'll Do
What You Bring :
Preferred Qualifications :
Bonus :
This job description may vary based on Flip's specific product offerings and organizational culture. It outlines general responsibilities and skill sets needed for a mid-level Solutions Engineer in the software sector.
