What are the responsibilities and job description for the Solutions Engineer position at Flip.to?
TITLE : Solutions Engineer
REPORTING TO : Chief Revenue Officer / Co-Founder
PREFERRED LOCATION : Playa Vista, CA (On-Site)
Who The Flip Is Flip?
Ever have a bad experience calling customer service? We're changing that!
Flip replaces old customer service phone robots with a modern voice AI experience for over 200 of your favorite brands on the planet. We support companies within eCommerce and Transportation and have another vertical in incubator stages. Our software talks to millions of people weekly and has helped 200M callers so far.
Our growth is inevitable as only 1% of companies have adopted this technology today and yet everyone agrees it is obvious. We aim to lead this change and focus on winning within our verticals, one at a time.
Flip is a profitable, fast-growing and a well-funded 30-person startup. We are in-office, with spaces in NYC, LA, and the UK. Our team is the most important and best thing we’ve built.
About the Role
We’re hiring our first Solutions Engineer (SE) to bridge the technical gap between Sales, Customer Success, and the customer with one primary goal : converting as many trials and proof-of-concepts (POCs) as possible.
At Flip, prospects evaluate our AI-powered voice automation in a phased approach :
- Discovery & Demo – Customers see Flip’s capabilities
- Call Listening & Analysis ("Listen Mode") – Flip collects and transcribes customer service calls to assess automation opportunities
- Trial (Automation Turned On) – Flip begins handling live calls for a period to measure real-world performance
- Full Rollout (Paid Contract) – The customer commits based on trial results
Your role is to ensure the technical success of each phase, remove blockers, and maximize trial conversions by making Flip’s AI work seamlessly in real-world customer environments. You will work closely with AEs, CSMs, and engineering to ensure smooth integrations and successful POCs.
What you’ll do
What You Bring :
Preferred Qualifications :
Bonus :
This description may vary depending on the company's specific product offerings, culture, and requirements. It outlines the general responsibilities and skills for a mid-level Solutions Engineer in the software industry.
