Post Sales Enablement Specialist

About the Opportunity

We are seeking a dedicated Post Sales Enablement Specialist to guide buyers and sellers through the final stages of transactions. This role requires proactive and effective communication to ensure successful deal closures, managing all aspects of the post-sales process with a focus on collaboration, timeliness, and precision.

The key purpose of this role is to ensure a smooth and successful post-sales experience for high-value customers. Your responsibilities will include providing proactive support during deal negotiations, conducting digital asset valuations, and performing risk assessments for both buyers and sellers. You will manage complex financial transactions, utilize KYC/AML platforms for user verification, and handle advanced complaints and dispute resolutions. Additionally, you will act as the Voice of Customer to the product team, helping to align Flippa's platform with customer goals and needs.

This position is based hybrid out of the Austin, TX office.

As Post Sales Enablement Specialist at Flippa, you will get to:

• Conduct discovery calls with Brokers and customers (both buyers and sellers) to understand the deal specifics.
• Ensure discovery calls are completed the same business day for deals closed during regular hours or the next business day for after-hours deals.
• Document detailed deal terms, including payment preferences and timelines, using HubSpot.
• Coordinate with internal teams (e.g., Brokers, Product, and Due Diligence) to align on deal requirements and key dates.
• Educate clients on available payment options, ensuring they understand each step of the process.
• Present payment solutions clearly and help clients select the most suitable platform (e.g., Escrow.com, Trolley).
• Act as a liaison between clients, Flippa’s Broker team, and payment partners to maintain transparency and alignment.
• Issue timely updates to stakeholders, including statements outlining deal structure, chosen payment methods, and execution timelines.
• Conduct KYC/AML checks and risk assessments for both buyers and sellers to ensure secure and compliant transactions.
• Address and resolve complaints or disputes swiftly, maintaining a high standard of service.
• Respond to emails and deal room notes within one hour during business hours or by the next business day for after-hours communications.
• Ensure all actions are documented and logged accurately, and automate follow-ups if initial contact attempts are unsuccessful.
• Provide bespoke, personalized emails summarizing deal terms, addressing client questions, and outlining next steps.
• Share key documents and guides, such as asset transfer FAQs and payment instructions, to facilitate seamless transactions.

What you bring to the table:

• Proven ability to handle high-value client interactions, delivering detailed guidance and support via phone and email.
• Ability to clearly articulate deal structures, payment options, and next steps to clients and internal teams.
• Exceptional attention to detail and the capability to manage multiple transactions simultaneously while meeting SLAs.
• Familiarity with CRM systems like HubSpot and ticketing platforms like Zendesk.
• A solutions-oriented mindset to resolve disputes and address complex transaction issues efficiently.
• Experience providing concierge-like service to high-value customers.
• Experience with transaction execution or transaction handling.
• Our concierge service is delivered via phone and email, so the ability to hold a detailed conversation about an asset with both a buyer or seller is required.
• Previous experience in marketplace environments, fast-growth tech businesses and/or digital real estate will be considered an advantage.
• Direct knowledge of the small business digital ecosystem will be advantageous.

• Desire to roll the sleeves up and get involved as required
• Flexibility and comfort with ambiguity (We're a successful startup that will continue to grow and innovate aggressively.)
• Ability and willingness to work 2 days a week in the Austin, TX office
• A strong work ethic
• Have a positive attitude and desire to “go the extra mile” to achieve great things for Flippa.
• Experience with Zendesk is a plus.

Own Your Future at Flippa

We are the #1 platform to buy and sell online businesses. We help more business owners sell and more investors acquire than any other platform on earth. We have ambitious goals to 5x our business in the next three years as we fast track progress and become the investment bank for the 99%.

Flippa’s mission is to give every business owner a pathway to exit. Our platform powers the trading of digital assets and online businesses; we invented the space and are the market leaders. Our unique peer-to-peer AI-based matching and complete deal-making platform, including integrated deal/data room, legal and due diligence products, and leading brokers, makes us the market leader without a peer. It’s a great time to join and own a big part of our future.

Are You a Fit?

• You possess a Think, Say, Plan, Do mindset and demonstrate this in everything you do.
• You are solutions-oriented.
• You thrive in a fast-paced, ambitious environment.
• You are results-driven with a positive attitude and a desire to “go the extra mile.”
• You have loads of initiative and can work autonomously while collaborating across teams.
• You love helping small business owners achieve their goals.
• You want to have some fun while making a significant impact.

Pay & Benefits

Flippa offers a creative, solution-oriented culture of smart and nice people. You'll work with passionate colleagues, tackle challenging problems, and enjoy competitive remuneration, including equity. We offer a suite of perks and benefits, including generous paid time off (birthday leave, study, volunteering, and preventative health) and budgets for wellness and personal growth.

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