Front Desk

Overview: Jacaranda Smiles Pediatric and Orthodontic Dentistry is looking for a friendly, professional, and highly organized Front Desk Receptionist to join our team. This key position serves as the first point of contact for our patients and plays a vital role in delivering an exceptional patient experience. The ideal candidate will have a background in dental office operations, strong communication skills, and a passion for working with children and families.

Key Responsibilities:

• Patient Check-In and Check-Out: Greet patients warmly, verify their personal and insurance information, and ensure accurate and timely check-in/check-out processes.
• Scheduling: Answer phone calls, schedule patient appointments, and manage the appointment calendar for pediatric and orthodontic services. Ensure efficient use of the schedule and minimize patient wait times.
• Insurance Verification and Billing: Assist with insurance verification, check benefits, and explain coverage details to patients. Process co-pays and assist with billing inquiries.
• Patient Communication: Provide clear, professional communication to patients and families regarding appointment reminders, scheduling changes, and office policies. Address any patient concerns with patience and empathy.
• Administrative Support: Manage patient records, including collecting and updating patient information, maintaining confidentiality, and ensuring compliance with HIPAA regulations. File and retrieve records as necessary.
• Multitasking and Problem-Solving: Effectively handle multiple tasks, including answering phones, managing patient flow, and assisting the team with other office duties. Resolve any issues or concerns with professionalism and efficiency.
• Front Desk Operations: Maintain a clean and organized front desk area, ensuring the office is welcoming for patients and visitors.

Qualifications:

• Experience: Previous experience as a front desk receptionist in a dental or medical office is preferred, with a strong understanding of dental terminology, procedures, and insurance processes.
• Skills: Excellent communication and customer service skills. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge: Proficiency in dental software and scheduling systems (experience with [insert specific dental software, if applicable] is a plus). Familiarity with insurance verification and billing procedures.
• Personal Qualities: Friendly, professional, and patient-focused demeanor. Ability to work well with children and families, demonstrating empathy and a positive attitude.

Benefits:

• Competitive salary based on experience
• Health and vision insurance options
• 401k
• Paid time off
• Opportunities for career growth and professional development