What are the responsibilities and job description for the Co-Living Community Coordinator position at Flock DC?
Core Values, Nest DC : Every Nester is committed to delivering the standard of excellence we promise our clients, our tenants, our colleagues and our community. We go the extra mile … every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We are a justice driven company, investing in people and place.
Key Responsibilities
Resident Relations
Respond to resident emails and phone calls professionally and promptly
Demonstrate commitment to Nest Core Value of ‘compassionate empathy’ in communication, with the goal of assisting residents and making them feel cared for in their homes
Effectively problem-solve issues brought by residents or the team
Assist residents with inquiries, requests, and issue resolution
Coordinate with vendor contacts for repairs, maintenance, and related needs
Attend calls and in-person / virtual meetings with residents as needed to resolve issues
Maintain effective communication with the property management team via Slack
Manage shared inbox and triage general interest
Community Building
Improve and maintain the resident experience and reputation of the building
Monitor and address online reviews (goal of 4 stars), run developed programs to increase review average
Respond to general inquiry inbox within the targeted response time
Build community through community events, monthly newsletters, and periodic communication
Host office hours regularly (virtual or in person)
Help to build cohesive and happy Co-Living communities
Renewals & Accounting
Manage renewal process to include incentives for renewing and referring new tenants as well as fees for moving to month-to-month
Recommend and issue rent increases in accordance with owners’ and tenants’ best interests in mind
Monitor rent delinquency and connect with delinquent tenants as needed to collect payment
Collect invoices and accurately bill for property expenses
Monitor spending against budget to ensure financial targets are met
Perform basic departmental administrative tasks as needed
Marketing & Online Presence
Manage online rental listings, both internal and 3rd party ( Apts.com / Zillow / etc.)
Update rental rates and seasonal specials as applicable
Administrative support for the leasing team
Assist in building online presence, through website and social media
Work with leasing and marketing teams to create content for online platforms
Contribute to building Nest DC Co-Living brand
General Admin & Project Work
Troubleshoot & contest city and utility provider issues as needed (contest citations, tickets, utility bill mishaps)
Monitor camera feeds as needed to resolve inquiries as needed
Assist in onboarding new properties
Monthly utility billing approval and Guarantors certification
General assistance to VP and SVP as needed
Model Nest DC Mission Core Values
Be a team player
Commit to doing the best and being the best
Work with the Nest DC Core Values and Mission in mind
Play a key role in positioning Nest DC as THE BEST management company locally and globally
Support the team in managing emergency situations or urgent issues
Have fun!
Key Competencies
Adaptability and calm under pressure
Strong communication skills, both written and verbal
Ability to multitask and manage priorities effectively
Strong problem-solving skills
Comfortable with basic troubleshooting and coordinating with vendors
Ability to work independently and be responsive to internal communication
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