What are the responsibilities and job description for the Account Coordinator position at Flock Freight?
What's the role all about?
Join our team as an Account Coordinator and help us ensure operational excellence for our biggest customers! As a Flock Ops expert, you'll be part of a team that builds strong relationships with our customers, grows our business, and increases our profits. You'll thrive in a fast-paced environment where you can make a real impact. You'll understand our customers' needs and help expand our business by focusing on operational execution & exceeding service expectations.
What does the day-to-day look like?
Operating our Business
- Work with our Account Executives and Account Managers to support customer relationships and handle the day-to-day operational needs.
- Take ownership of daily account operations from quotes to invoices.
- Strategically accept or reject freight to maximize profitability.
- Ensure quoting SLAs are met and executed.
- Ensure scheduling SLAs are met and executed to optimize for coverable time.
- Handle customer needs, internal escalations, and resolve issues quickly.
- Manage load boards, coverage, escalations, and timely issue resolution.
- Ensure successful billing, manage rates, fuel surcharges, and resolve billing issues.
- Maintain SOPs for all customers, meet service expectations, and escalate service concerns/trends to leadership
Demonstrating Expertise
- Know your clients' needs, challenges, communication styles, roles, and key decision-makers.
- Use relationship-building skills to delight customers and consistently deliver KPIs and service metrics.
- Be the industry & flock expert - provide feedback and consultative meetings to drive growth & operational excellence between Flock & our customers
What qualifications do I need to succeed in this role?
- Bachelor’s Degree
- Flexibility to work after-hours, weekend shifts, and holidays as needed
Compensation
- This is a non-exempt role. The expected range for this position is $22.00-$25.00 per hour. This range reflects typical earning potential in this role. When determining an offer, we take into account a variety of factors that are important in making compensation decisions including, but not limited, to: skill sets; experience and tenure; education and certifications; and other business and organizational needs. The disclosed range estimate is based on market data for the office based region. Salary bands may, in some circumstances, be adjusted to a different geographic area depending on the candidate's position and location. In general, Flock Freight targets the mid-point of this salary range.
Salary : $22 - $25
