Flight Technician, Syracuse

Job Description

Job Description

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Flock Safety is looking for an Installation Technician to join our Field Operations team. Our team is comprised of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers. Our technicians are the face of our company and interact frequently with a variety of our customers while out in the field. This is an important role that is crucial to the success of our business.

How you'll make an impact :

Install poles of varying lengths per install specifications. Requires digging a minimum of 8” x 24” holes.

Assemble, kit, and install various ancillary components and Flock Safety products

Mount solar panels on poles, as well as attaching external batteries to solar panels

Affix license-plate reading cameras to poles, angle to capture desired footage

Work on both public and private roads, working often on equipment 10-12’ high.

Occasionally working with a bucket truck and / or ladder to work on equipment up to 30’ high.

Repairing minor breaks in underground irrigation or private wiring

Adhere to daily schedule by showing up prepared and on time

Complete work in a reasonable time frame

Provide installation pictures via the Flock field app

Perform work in safe and professional manner

Meet with customers to discuss installation options and perform site surveys

Communicate effectively with both internal teams and customers

Driving (and bringing home daily) a Dodge Promaster 1500 or similar company vehicle

Daily inventory management and reporting

Project coordination between end users and deployment teams

The Skillset

This role requires frequent / continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs.

Prior experience with field work is a plus : construction, security systems, low voltage wiring, or similar.

Prior knowledge or willingness to be trained to operate and drive a bucket truck on occasion.

Comfortable driving a work van(Ford Transit) and occasionally a 1 ton pickup truck(Ram 3500) or towing a small trailer.

Prior use of tow behind compressor, stand on skid steer(Toro Dingo) or ride on skid steer(Bobat) is a plus (training included)

Must be comfortable working on and around ladders / heights

Handyman-like experience whether personally or professionally.

Able to think on your feet and while using your hands.

Time-management and communication skills

Highly organized

Desire to work outdoors and comfortable working in all weather conditions

General knowledge for all things tech, and the ability / desire to learn and work with new software / tools.

Positive and professional demeanor

Willingness to go outside your comfort zone when the situation requires it.

Basic knowledge of computer skills, Salesforce, Google Suite and email

Required Availability : Work hours are M-F during daylight hours.  As a traveling technician you may be asked to work extended hours, and some Saturdays in order to meet project deadlines and customer expectations.

Travel : Expect to be on the road at least 3 weeks a month, including weekends performing installation activities across the US.

Physical Activities Performed Frequently :

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Remaining in a stationary position, often standing or sitting for prolonged periods.

Moving about to accomplish tasks or moving from one worksite to another.

Adjusting or moving objects up to 75 pounds in all directions.

Communicating with others to exchange information, often over the phone.

Repeating motions that may include the wrists, hands and / or fingers.

Operating machinery and / or power tools.

Operating motor vehicles or heavy equipment.

Constantly assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions and Physical Demands

Occasionally working in seasonal high and low temperatures.

Frequently working in outdoor elements such as precipitation and wind.

Occasionally working in noisy environments.

Occasionally working in hazardous conditions : near highways or heavy traffic.

Frequent sedentary work that primarily involves sitting / standing.

Constant light work that includes moving objects up to 20 pounds.

Frequent medium work that includes moving objects up to 50 pounds.

Occasional heavy work that includes moving objects up to 100 pounds or more.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an Installation technician at Flock Safety.

The First 30 Days

Understand how to complete timekeeping in our payroll software & book travel

Complete OSHA 10 certification and 2 weeks of in-field Training

Introduction to the following work order types (Site Installation, Maintenance and Site Surveys)

The First 60 Days

Working solo in the field with the support of your leadership team and technical support staff

90 Days & Beyond

Complete all work orders assigned, excel with the tools and metrics we use, and have built a strong relationship with your team members, leaders, and key cross-functional stakeholders.

Salary & Equity

In this role, you’ll receive a starting salary of $57,200 as well as stock options.

The Perks

Flexible PTO : We seriously mean it, plus 11 company holidays.

Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.

Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits : We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Spring Health : Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

Caregiver Support : We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor : Employees receive 1 : 1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs : We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

WFH Stipend : $150 per month to cover the costs of working from home.

Productivity Stipend : $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend : A one-time $750 to help you create your dream office.

Pet Insurance : We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education / training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Compensation Range : $57.2K

Salary : $250 - $57,200