What are the responsibilities and job description for the CSR - Customer Service Representative position at FloHawks Plumbing and Septic?
Job description
Weekly Pay! Great Benefit Options!
Schedule: Phone lines are open between 8am and 7pm Monday through Saturday (Your schedule will rotate in conjunction with the other team members to provide the required coverage)
$20/hour to start
Customer Solutions Representative I
Job Summary
The Customer Solutions Representative (CSR I) is responsible for receiving and processing all customer request for service. The CSRI serves as the end-to-end point of contact for customer service request and solutions. Collaborates with a team of CSR’s to meet overall call center objectives and enhance the customer service function to exceed our customers’ expectations.
Essential Duties and Responsibilities
In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional minor duties may be assigned.
· Manage daily customer communications (inbound and outbound calls/emails SMS and Chat) in a professional, warm and friendly manner
· Ability to listen to and answer customer inquiries with a high level of professionalism and customer satisfaction
· Confirms understanding of customer needs, issues, and requests.
· Utilize different systems to manage reports and case management.
Supervisory Responsibilities
This job has no supervisory duties.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
· Actively listening to customer’s request and understand their needs.
· Excellent verbal, written and analytical skills
· Professional phone etiquette
· Identifies and resolves problems in a timely manner
· Proficiency in the use of all Microsoft Office tools
· Act with the customer in mind, and strive to exceed their expectations.
· Work efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards
· Balances team and individual responsibilities and helps build a positive team spirit
· Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
· Show versatility and adaptability.
· Is consistently at work and on time
· Adapts and able to deal with frequent changes in the work environment
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- How much experience do you have within an HVAC, Plumbing, or other Trade environment work setting?
- Can you provide professional references who would be willing to speak on your behalf regarding your experience and qualifications?
Education:
- High school or equivalent (Preferred)
Experience:
- Phone based Customer Service/Solutions: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $20
