Service Advisor - Septic and Plumbing

Service Advisor

About the Role

At FloHawks, we take pride in delivering top-tier service to our customers, and our Service Advisors play a crucial role in making that happen. As a Service Advisor, you will be responsible for identifying and securing business relationships with new customers while maintaining and growing relationships with our existing client base. Your role will involve communication, estimating, scheduling, and managing accounts receivable transactions—all with a strong focus on achieving revenue goals.

Service Advisors serve as the link between customers and operations, ensuring that resources and schedules align to provide exceptional service. You will work closely with dispatchers, CSR teams, and your assigned SAA to prioritize site visits, respond to customer inquiries, and support the overall efficiency of our services.

If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working with both customers and internal teams, this role is for you!

What Makes a Successful Service Advisor?

A great Service Advisor is:
✔ Detail-oriented and committed to accuracy.
✔ A problem solver who can think quickly and critically.
✔ Customer-focused, ensuring a positive perception of our business.
✔ Energetic and adaptable, ready to shift gears when needed.
✔ Mechanically minded, understanding service-related challenges.
✔ A strong communicator, leader, and teacher within the team.
✔ Organized and flexible, able to support diverse personalities and customer needs.
✔ Goal-driven, with a passion for achieving results in a fast-paced service environment.

Key Responsibilities

Customer & Sales Support

• Follow up with customers and site contacts regarding additional required work.
• Communicate with past-due customers and ensure proper paperwork is completed.
• Respond to customer inquiries and concerns in a timely and professional manner.
• Build estimates in our software system and follow up with customers on existing estimates.
• Market FloHawks Services to new and existing customers.

Operational & Team Collaboration

• Create and maintain weekly and monthly sales performance reports.
• Work closely with the Dispatch team to adjust schedules and projections as needed.
• Collaborate with the Customer Solutions Manager on revenue reporting and the Operations Director on production reporting.
• Uphold and promote company leadership values, including safety, integrity, customer focus, and teamwork.
• Assist supervisors with training initiatives and industry updates.

Skills & Qualifications

✔ Strong written and verbal communication skills.
✔ Ability to multitask and stay organized while managing multiple priorities.
✔ Flexibility to adapt to changing tasks and company needs.
✔ Excellent interpersonal skills, fostering positive relationships with both customers and team members.
✔ High attention to detail and accuracy.
✔ Proficiency in Microsoft Office with the ability to learn new software and systems.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• Service Advisor: 1 year (Preferred)
• Trades Environment (i.e. HVAC, Plumbing, Electric, etc): 1 year (Preferred)
• Sales generating: 1 year (Preferred)

Work Location: In person

Salary : $65,000 - $85,000