Associate Account Manager - Human Services - Northern Colorado

Description

Join Our Team as Associate Account Manager!

We are seeking an Associate Account Manager to join our Human Services team. This is an exciting opportunity for individuals who are committed to delivering excellent customer service, have strong phone communication skills, and are detail oriented. As part of this team, you’ll contribute to the success of the Care Association Program by helping clients navigate insurance processes, manage renewals, and resolve inquiries. If you’re looking for a position where you can make a real impact while expanding your knowledge in insurance, we’d love to hear from you!

About The Role

As an Associate Account Manager, one of your primary roles is to coordinate all aspects of the Care Association Host Home Insurance Program, which provides insurance for care providers serving individuals with intellectual disabilities. You will work closely with host home providers and agencies to guide them through the process of managing their insurance needs. Strong communication skills, especially over the phone, are essential as is approaching our client’s needs with patience and empathy. Beyond the Care Association program, you will have the opportunity to assist Account Managers in providing client services for other Human Services customers.

What You’ll Do

• Care Association Program
• Customer Service: Act as the main point of contact, handling incoming calls and emails related to the Care Association Program, while supporting program operations. A significant portion of time is spent assisting customers over the phone. Many of the individuals you’ll assist may be experiencing challenges or may require extra help in navigating the process.
• Renewal Process: Oversee the renewal process for existing clients, making certain they maintain continuous coverage. Invoice policy renewals and endorsements, and process policy invoices.
• Process Care Association Applications: Review and enter insurance applications, verifying timely enrollment for new clients. Facilitate premium collection via check or online payment.
• Reconcile and Coordinate with Carrier: Reconcile carrier invoices, manage carrier relationships, and assist with monthly renewals and the annual renewal process.
• Human Services Client Servicing: Provide ongoing support to clients throughout the policy year, managing policy updates, issuing certificates, handling claims, and performing audits to ensure accuracy and ensure client needs are consistently met.
• Other Key Tasks: Upload policies, assist with invoicing, and validate accurate data management.
  

What You Bring

• Education and Work Experience: High school diploma or general education degree (GED); or six to 12 months related experience and/or training; or equivalent combination of education and experience. While prior knowledge of insurance is helpful, it’s not a requirement. Experience, whether professional or personal, with intellectually disabled individuals, may be beneficial.
• License or Certification Requirements:
• Current or obtain Colorado Property & Casualty Insurance License within 3 months of hire date.
• Requires a current Colorado driver’s license and acceptable MVR
• Customer Service Excellence: Strong phone and email communication skills to assist customers and solve problems quickly.
• Attention to Detail: Ability to accurately handle data, review policies, and reconcile discrepancies.
• Project and Process Management: Good at organizing tasks, managing renewals, and working with insurance carriers to meet deadlines.
  

Why Join Us?

• Growth Opportunities: Access to professional development and certifications
• Supportive Culture: Be part of a team that values collaboration, integrity, and continuous learning.
• Flexible Work Options: Upon completion of training enjoy a customizable schedule that can include up to one day remote, alternating 5-day & 4.5-day work weeks, and flexibility in start and end times.
• Comprehensive Benefits: Enjoy a competitive salary, healthcare options, retirement plans, and more.
• Salary Range - Starting pay for this nonexempt position is $24 - $26/hourly. Pay may exceed this range for well-qualified candidates, commensurate with experience. In addition to regular pay, this position is eligible to participate in our annual performance incentive program. Bonuses may be available for client and employee referrals and for successful completion of approved industry designations.
• Benefits - At Flood and Peterson all full-time employees are eligible for benefits, including Medical, Dental, Vision, and Life insurance, paid time off, paid holidays, and paid Volunteer Time Off. Full time employees are also eligible to participate in our 401k plan, which includes both safe harbor and discretionary matching.
• Flood and Peterson Values: Flood and Peterson is deeply committed to our Employees, Clients, Communities, and Strategic Partners. To perform the job successfully, an individual should demonstrate the following values.
• Integrity – We conduct our business as one company with the highest standards and are committed to honesty, trust, and the courage to do the right thing. By adhering to our principles, we can look back at each day’s work with pride.
• Gratitude – Our practice of gratitude allows us to show kindness and respect for everyone. We are thankful for each other, appreciate serving our clients, and humble in our community engagements.
• Knowledge – We are thought leaders who actively share our knowledge with others. We gain wisdom through seeking and embracing our diverse experiences. We are committed to learning, and we educate our employees, clients, and strategic partners.
• Commitment – We take responsibility for our actions, and we are devoted to the success of others. We put the team before the individual. We dedicate our time and energy in order to deliver the F&P promise.
• Impact – We are a results-driven company, and we understand growth will determine our future. We are inspired by our opportunity to build a legacy for our employees, clients, communities, and strategic partners for the next generation. We lead by positively influencing and serving others.