Design Associate

Job Description: Design Associate (Sales Rep) – 

Classification: (Regular, “At Will” Work Status) Reports To: Franchise Owner/Sales Manager  Status: Full-time

Floor Coverings International Frisco provides the BEST in-home flooring experience in North America and is a fast growing, turnkey flooring provider. We need a sales rep with excellent communication skills, experience, and savvy to meet new clients in their homes and sell them our services and flooring products.

To thrive in this role, you’ll need to be self-motivated, work independently, communicate well, and be highly organized and enjoy a team atmosphere. We are looking for an individual who isn’t afraid to work really hard. Experience in the flooring industry is a plus but not required. The right individual will play a key part in the expansion of this company and will have the opportunity to grow as the company grows.
KEY RESPONSIBILITIES AND TASKS (Essential Functions):

Sales
Arrive on time and professional represent FCI on all appointments in your Mobile Showroom to demonstrate Mobile Collection items
Write a minimum of ten (10) or more flooring proposals per week using Floor Coverings International’s proprietary estimating software, working to close every potential job as quickly as possible.
Act as the single point of contact to the customer for all types of flooring service requests
Go out to client’s homes and meet with them regarding their flooring project
Follow our Sales System using our devices and software (non-negotiable)
Coordinate installation time and communication schedule with Office Manager/Project Manager
Assist Office Manager/Project Coordinator with ordering of products (provide clarification on what needs to be ordered, as needed)
Communicate customer needs/expectations to Project Manager to make jobs go smoothly
Go back to finished jobs on day of completion for final walk thru and pick up final payment
Re-visit finished jobs (5-10 days after) to inspect, take reference pictures and ask for online review
Engage in on-going training/educational requirements (may involve travel at company expense)
Prospecting will be necessary to achieve weekly estimate goals

Compensation
Compensation description: Competitive base plus commissions with no cap, total compensation potential of 100K

Provided - Must maintain
Keep Mobile Flooring Showroom and Office/Warehouse presentable, clean and organized with company samples at all times.
Exhibit care with samples at all times, maintain proper inventory of samples
In-home Mobile Tablet for estimating – for professional and work related use only
Laptop Computer with Microsoft Office Suite – for professional and work related use only
Disto electronic measuring device/Tape measure
Uniform (logo) shirts and name tag - to be worn on all sales calls

ADDITIONAL DUTIES AND RESPONSIBILITIES (Unless communicated otherwise by Management)
Work hours require daytime and evening hours, including weekends
Attend weekly Goal Setting and Review (GSR) session (90 minutes each) (Mandatory unless on vacation)
Attend regularly scheduled weekly team meeting (Level 10) reviewing organizational goals and individual tasks
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team environment and communicate effectively


MINIMUM EXPERIENCE AND EDUCATION
The desire to make a real difference in a small company, and to have some fun along the way
Basic business knowledge
Solid experience delivering customer service
Experience managing a busy work schedule
High School Diploma
College Degree preferred
TRAINING AND ONGOING EDUCATION
Provided
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Sitting 60% (in the office, client’s homes, driving to appointments)
Standing/walking 40%
Moderate noise levels from office equipment.
Minimum lifting requirements of 40 pounds in order to carry sample kits into client’s homes
Frequent  client  and  interoffice  personnel  interaction;  heavily  dependent  on  excellent  customer interaction.
Hearing – Must be able to hear telephonic equipment and comfortably communicate with clients and others by telephone and in person.
Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
PERFORMANCE STANDARDS (SUCCESS FACTORS):
Adhere to company core values 
Attitude – Integrity – Quality

ATTITUDE:
We constantly exhibit a positive attitude by being observant, forthright and helpful.
CORE VALUES:
Deliver what you promise
Respect the individual
Have Pride in what you do
Be open minded to possibilities and practice continuous improvement
Engage in the community; make it fun

QUALITY:
We take pride in our brand, product, presentations, and workmanship.
Our quality is demonstrated though our customer service, meticulous attention to detail and our commitment to quality and safety.
We stand behind our products and services through industry leading warranties.