Office Manager

Benefits:

• Competitive salary
• Paid time off
• Training & development

Job Title: Office Manager
Location: Mokena, IL

Company Overview:
Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:
As the Office Manager at Floor Coverings International, you will be an essential part of our Team, driving business operations and enhancing the customer experience behind the scenes. Youll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role demands strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• Project Coordination: Schedule and oversee job timelines, keeping both customers and installers informed of start dates and updates.
• Production Oversight: Manage daily production meetings/communications, updating installers on job status and timelines.
• Conflict Resolution: Address and resolve issues with customers, installers, and vendors to maintain smooth project flow.
• Inventory Management: Order, track, and manage job-specific products and materials accurately.
• QuickBooks: Ability to manage data entry, ensuring accuracy and timely updates is a plus.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What Were Looking For:

• Experience: Proven experience in office/production/operations management, particularly in flooring or a related industry.
• Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
• Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
• Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management.
• Leadership Abilities: Experience in managing crews, coordinating projects, and maintaining workflow efficiency.

Compensation, Benefits and Perks:

• Competitive Salary: $50,000-$60,000/year, based on experience.
• Bonus Opportunities: incentives to reward your success.
• Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Woman-owned, team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday.

About the local owner:
Judy is the proud new owner of Floor Coverings International, bringing her passion for excellent service and community connection to her local area. She is excited to grow her business in a community she loves, ensuring her customers receive the personalized support and care that Floor Coverings International is known for.

Judys drive to succeed and her commitment to customer satisfaction make her a perfect fit for the FCI family. When shes not working, Judy enjoys traveling to new destinations, playing golf, cooking, and cheering on her favorite sports teams, especially the Chicago Bears and Cubs. She looks forward to making her mark in the community while delivering an outstanding flooring experience.

Ready to Join Our Team?
If youre a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Mokena, IL.