Office Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Job Title: Office Manager
Location: 2147 Priest Bridge Drive, Suite 13, Crofton, MD 21114

Company Overview:
Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:
As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. Youll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
• Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• QuickBooks: Organize and report data to Bookkeeper.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What Were Looking For:

• Experience: Proven experience in office management; knowledge of the flooring industry is a significant asset, but not a requirement.
• Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
• Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
• Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
• Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

Compensation, Benefits and Perks:

• Competitive Salary: $50,000-$60,000- based on experience.
• Bonus Opportunities: Incentives to reward your success.
• Annual Company Convention opportunity: Experience tremendous learning and celebrations at our annual company convention in Mexico.
• Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday, with occasional weekends for events.

Meet Ramsey Proud Owner of Floor Coverings International in Bowie & Crofton, MD
Ramsey and his wife have called the Bowie area home for over 15 years, raising their two children in the heart of the community they love. After 23 years of success in the corporate world, Ramsey is excited to bring his energy, experience, and strong work ethic into a more personal, local business settingone that blends professional excellence with a true family feel.

As the newest Floor Coverings International owner, Ramsey is committed to delivering a stellar experience for every client he serves. His goal is to make each home more beautiful and functional while building lasting relationships throughout the community.

When he's not working in his business, youll likely find Ramsey at his church, where he serves as an associate minister. Faith and family are central to his life, and he and his family often sing and dance together during worship services. Hes also passionate about staying active, enjoying daily workouts and time outdoors.

With his deep roots in the community, love for people, and dedication to excellence, Ramsey is excited to bring a fresh and personal approach to flooring solutions in the Bowie and Crofton area.