Office Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Job Title: Office Manager
Location: Mountainside, NJ 07092

Company Overview:
Floor Coverings International is a locally owned and operated franchise dedicated to delivering exceptional flooring solutions with a personal touch. Our commitment to quality and customer service aims to make a lasting, positive impact on both our clients and the local community.

Position Overview:
As the Office Manager at Floor Coverings International, you will be an essential part of our team, driving business operations and enhancing the customer experience behind the scenes. Youll act as the primary point of contact for clients, managing communications and overseeing projects from start to finish to ensure complete satisfaction. This role requires strong leadership, outstanding multitasking abilities, meticulous attention to detail to uphold our high standards, and exceptional communication skills. You will play a key role in maintaining a positive, efficient office environment that contributes to the success and growth of our franchise.

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong, lasting relationships with clients to ensure satisfaction.
• Scheduling: Coordinate and manage lead appointments for the sales team, ensuring efficient use of time and resources.
• Marketing Support: Assist in executing local marketing tactics to generate leads and drive customer engagement.
• Business Development: Identify and pursue growth opportunities, including partnerships, referrals, and sponsorships, to drive revenue and expand the business.
• Event Support: Assist in planning, organizing, and participating in home shows, vendor events, and other community events to promote the business and generate leads.
• Collaboration: Conduct weekly meetings to review new sales and current projects.
• QuickBooks: Organize and report data to Bookkeeper.
• Administrative Tasks: Maintain up-to-date job status and manage daily office operations.
• Customer Satisfaction: Consistently strive for a 5/5 star rating, maintaining exceptional service standards throughout the customer journey.

What Were Looking For:

• Experience: Proven experience in office management; knowledge of the flooring industry is a significant asset, but not a requirement.
• Communication Skills: Excellent verbal and written communication, capable of managing phone and in-person interactions effectively.
• Organized and Detail-Oriented: Strong ability to multitask, prioritize, and maintain attention to detail.
• Proactive and Independent: Able to work without supervision, anticipate needs, and make decisions confidently.
• Tech Savvy: Proficient in using computer systems and software for scheduling, tracking, and project management (Salesforce, Outlook, Google Suite, Excel, etc).
• Leadership Abilities: Experience in coordinating projects and maintaining workflow efficiency.

Compensation, Benefits and Perks:

• Competitive Salary: $50,000-$60,000- based on experience.
• Bonus Opportunities: Incentives to reward your success.
• 401K Opportunity: Start planning for your future with retirement savings options.
• Annual Company Convention opportunity: Experience tremendous learning and celebrations at our annual company convention in Mexico.
• Paid Time Off: PTO to support work-life balance, including but not limited to National Holidays.
• Company-Provided Equipment: Laptop and necessary technology for productivity.
• Supportive Work Environment: Team-oriented culture focused on growth and development.
• Professional Development: Paid training and ongoing learning opportunities.
• Full-Time Schedule: Monday through Friday, with occasional weekends for events.

Meet Matt Your Local Owner
Matt is the newest Floor Coverings International owner in the area, and hes excited to bring a customer-focused approach to homes and families in the community hes called home for the past 12 years. Matt and his wife, Lara, have been married for 10 years and are proud parents of two energetic boys who keep them on their toes.

When hes not working, Matt enjoys staying active, reading, and spending quality time with his family. With a strong passion for customer service and a commitment to excellence, Matt is dedicated to delivering a stellar experience from start to finish for each and every customer. He looks forward to helping homeowners fall in love with their floorsone project at a time.

Ready to Join Our Team?
If youre a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in Mountainside, NJ.