What are the responsibilities and job description for the Office Manager/Production Coordinator position at Floor Coverings International of Hutto?
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000 customers give us an average of 4.8-star rating.
As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.
Office Manager Perks and Benefits:
- No experience is required, but 1-3 years of experience is preferred.
- Paid training.
- Full-time 9am - 5PM
- Annual company convention (determined by the owner and local structure goals)
- Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
Office Manager Responsibilities:
Customer Management
Customer Management
- Develop trust with customers by living our Core Values all day and every day.
- Creating raving fans by providing extra-mile service
- As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
- Follow up on open proposals as needed.
- Keep the showroom and office organized and presentable.
- Assist in the development, management & delivery of local marketing tactics.
- Resolve customer conflicts.
Marketing
- Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
- Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
- Support and participate in home shows.
- Support and implement local marketing efforts as needed.
Operations (Production)
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Communicate with installers and customers on start dates and times.
- Update the customer with ongoing details of installation and job progress.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Update Salesforce/production board daily with status of job and upcoming schedule.
Financials
- As a job is landed and produced, complete the job costing form with the pertinent details.
- Accurately update QuickBooks daily for all income and expenses.
- Track, prepare and manage timely payment of business-related expenses.
Continuous Improvement
- Attend weekly meetings with the owner at scheduled times.
- Submit the GS&R Prep form weekly via email.
- Work weekly and monthly to meet goals.
- Be available to attend training seminars at the owner’s discretion.
- Make decisions and act in accordance with Floor Coverings International's core values and mission.
Production Coordinator Responsibilities:
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
- Communicate job progress daily.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Deliver on expectations contracted in the sales process.
- Walk the customer through job at completion and collect final payment.
- Manage job to hit profit objective.
- Complete job costing reports within 24 hours of completing an installation.
- Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
- Resolve conflicts and complaints immediately.
- Keep show room and office organized and presentable.
- Be available for Home Shows.
- Be available to attend training seminars at owner’s discretion.
- Attend at least one form of training per year.
- Continue to educate self on new flooring.
- Attend weekly meeting with Franchise Owner at scheduled time.
- Updates logged daily with status of job and upcoming schedule.
- Make decisions and act in accordance with Floor Covering International’s core values and mission.
Position Qualifications:
- Excellent customer service skills
- Strong communication skills, particularly over the phone.
- Organized, detail oriented, and able to multi-task.
- Experienced in bookkeeping using QuickBooks is a plus.
- Able to work independently without supervision.
- Leadership skill to manage installers and handle conflict appropriately.
- Language: English and Spanish (Not required, but preferred)
- Experience in Flooring (Not required, just a plus).
- Able to work independently without supervision.
- Able to maintain organization while working on multiple sites.
- Able to problem solve productively.
- Able to make reasonable decisions.
- Portrays a professional image.
Apply today!
Salary : $40,000 - $50,000