What are the responsibilities and job description for the Office/Showroom Manager position at Floor Coverings International of Seattle Shoreline?
Benefits:
- 401(k)
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Join Our Team as an Office/Showroom Manager with Floor Coverings International!
Who we are:
- A team of people passionate about serving others when it comes to their flooring projects.
- We work hard and we have fun.
- We put people and customers above profits when we need to, but we are rewarded for our performance and the value we bring to our customers.
- We take care of each other, and we win as a team.
- We get involved in the communities we serve, and we give back.
Details and Key Responsibilities:
Marketing & Customer Relations
- Own the customer journey from first contact through product completion and beyond.
- Efficiently schedule appointments for our Design Associates.
- Assist in developing, managing, and implementing local marketing initiatives.
- Support and participate in home shows and events (some evenings and weekends may be required).
- Maintain an organized and inviting office space. You are the face of our company.
Office/Showroom Management
- Greet and assist customers as they enter the showroom, providing them with information about products and services.
- Ensure the showroom is clean, organized, and aesthetically pleasing to create a welcoming environment.
- Regularly update product displays and ensure that all product information is accurate and up-to-date.
- Maintaining files, records, and important documents.
- Updating databases and creating regular reports for management.
- Assist in maintaining warehouse and occasional shipments
Financials
- Update QuickBooks with all job-related items as they occur.
- Generate job costing reports for all completed installations.
- Track, prepare, and manage timely payment of business-related expenses.
- Purchase flooring project materials and pay supplier invoices
Production
- Meet with sales staff to review recent sales and review customer expectations and product orders.
- Accurately order all necessary products for jobs and follow up on delivery.
- Coordinate schedules between customers and installers for efficient job scheduling.
- Confirm scope of work and compensation with installers prior to start of job.
- Keep customers informed about ongoing installation details and job progress.
- Update the customer on details of installation by keeping them informed of start date/time and clarifying work that will be done.
- Complete job costing reports after an installation is complete.
Continuous Improvement
- Strong desire and work ethic to meet aggressive goals that drive the business forward
- Seek improvement through ongoing training both internally and externally
- Make decisions and act in alignment with Floor Coverings International's core values and mission.
- Attend weekly meetings with the Owner to review progress to goals as well as solve challenges related to your areas of ownership.
Qualifications:
- Be a customer advocate.
- Desire to be part of a team that provides exceptional service while taking care of each other.
- 1-3 years of experience is preferred. Experience in Home Improvement is a big plus.
- Strong communication skills, over the phone and in-person.
- Exceptionally organized and detail-oriented, with strong multitasking abilities.
- Experience in bookkeeping using QuickBooks is preferred.
- Capable of working independently without constant supervision.
- Experience in the flooring industry preferred.
Benefits and Perks:
- Full-time position with bonus incentives for exceeding expectations on key items you deliver for the team.
- Initial and ongoing training and development resulting in job success and attainment of career goals.
- Annual company convention in Mexico awarded for hitting personal and company goals
- Use of company vehicle or mileage reimbursement for work related activities.
Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International.
Apply today and be a part of our success story!
Salary : $24 - $32