What are the responsibilities and job description for the Customer Experience Manager position at Floor Daddy?
Job Title: Customer Experience Manager
Location: Floor Daddy, Tempe, AZ
Department: Customer Service
Are you passionate about delivering exceptional customer service and creating unforgettable experiences? Join Floor Daddy as our Customer Experience Manager, and become a vital part of a team that is revolutionizing the home services industry!
At Floor Daddy, we’re not just about providing flooring—we’re about creating delightful experiences that leave our customers feeling valued, heard, and thrilled from start to finish. As the Customer Experience Manager, you’ll be the driving force behind this mission, ensuring that every interaction with Floor Daddy is not just satisfactory, but truly delightful!
What You'll Do:
As our Customer Experience Manager, you’ll be responsible for overseeing every touchpoint of the customer journey, from the first call to the final installation. You’ll be the champion for creating an experience that makes customers feel appreciated, respected, and excited about their flooring decisions. Your role will involve:
- Customer Journey Oversight: Ensuring a seamless, positive experience for customers at every stage of their journey with Floor Daddy, from inquiry to final installation and beyond.
- Team Leadership: Leading and motivating a team to provide top-notch customer service, handling customer concerns, and ensuring customer satisfaction is at the heart of everything we do.
- Problem Solving & Resolution: Addressing any customer challenges or complaints with empathy, a solutions-oriented mindset, and the ability to turn any situation into a positive outcome.
- Continuous Improvement: Constantly evaluating the customer experience process, identifying opportunities to enhance the customer journey, and making sure our processes are as efficient and effective as possible.
- Collaboration with Other Departments: Working closely with the sales, installation, and design teams to ensure customers receive exceptional service and consistent communication at every step.
What We’re Looking For:
- A passionate and customer-centric individual with a proven track record in customer service, preferably within the home services industry.
- An excellent communicator who knows how to listen to customer needs and turn those insights into exceptional service.
- A problem-solver who thrives on turning challenges into opportunities to enhance the customer experience.
- Someone with the ability to inspire and motivate a team to reach new levels of customer satisfaction and service excellence.
Why This Role Is Exciting:
At Floor Daddy, we are committed to building a strong, supportive, and fun company culture. As the Customer Experience Manager, you’ll have a direct impact on shaping that culture and creating experiences that will delight our customers and build lasting relationships. This role is an amazing opportunity for anyone who loves making a real difference in the lives of others while working in an exciting, fast-paced environment.
Compensation & Rewards:
This role comes with a competitive base salary and an exciting performance pay structure that rewards you for your success in creating exceptional customer experiences. The more you delight our customers and elevate our service standards, the more you will be rewarded for your hard work and dedication.
Are You Ready to Make an Impact?
If you are an outstanding customer service leader with a passion for creating unforgettable customer experiences, we want to hear from you! Join Floor Daddy today and become a part of a team that’s changing the home services industry, one delighted customer at a time.
Job Types: Full-time, Part-time
Pay: $35,000.00 - $120,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $35,000 - $120,000
