What are the responsibilities and job description for the Customer Relationship Manager position at Floor & Decor Holdings, Inc.?
About the Role
We're looking for a Customer Relationship Manager to join our team at Floor & Decor Holdings, Inc. In this critical role, you'll build and maintain strong relationships with our professional customers, driving sales growth and delivering exceptional customer experiences.
Key Responsibilities
Requirements
To succeed in this role, you'll need:
Essential Skills and Qualifications
Benefits and Rewards
We're looking for a Customer Relationship Manager to join our team at Floor & Decor Holdings, Inc. In this critical role, you'll build and maintain strong relationships with our professional customers, driving sales growth and delivering exceptional customer experiences.
Key Responsibilities
- Develop and maintain extensive knowledge about our products and services.
- Collaborate with cross-functional teams to identify opportunities and develop strategies to meet customer objectives.
- Support the PRO desk in-store, handling phone calls, managing orders, and providing excellent customer service.
- Train and support the store team on how to use our selling process.
Requirements
To succeed in this role, you'll need:
Essential Skills and Qualifications
- High school diploma or equivalent; associate degree or higher preferred.
- At least one year of experience in retail or wholesale contractor sales, service, supply, and/or professional installation.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
Benefits and Rewards
- Bonus opportunities at every level.
- Relocation opportunities across the country.
- 401k with discretionary company match.
- Employee Stock Purchase Plan.
- Referral Bonus Program.
- A personal holiday and Volunteer Time Off program.
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
