What are the responsibilities and job description for the Floor & Decor Holdings Inc. is hiring: Audience Manager (CRM) in Atlanta position at Floor & Decor Holdings Inc.?
As a critical role in understanding and activating our customer and market segmentations, the Audience Manager will formulate the Floor and Decor customer and market segmentation strategies. Further, the Audience Manager will empower teams across the organization to understand, action and measure impact of targeting and segmentations. They will own segmentation strategy, technology, research, and initiatives to improve the customer experience.
Minimum Eligibility Requirements :
- 5 years of relevant experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
- Experience leading segmentation strategy, technology (such as Salesforce and Tealium), research, and initiatives at enterprise scale.
- Ability to formulate and execute a segmentation plan to drive business impact; executing requires influencing and empowering teams across the organization.
- Expertise in Salesforce, Ad Tech and Mar Tech ecosystem, with emphasis on incorporating 1st and 3rd party data for enhanced prospecting and remarketing across all channels leveraging a Customer Data Platform (CDP) such as Tealium.
- Strong understanding of the technology and data required to power the right person, right message, right place and right time vision.
- Experience partnering with IT and Database stakeholders to move technical projects forward, including drafting technical requirements associated with segmentation builds.
- Experience using digital platforms, technology, and data mapping to maximize customer experience regardless of channel to drive short- and long-term company results.
- Experience leading market research end-to-end, including conception, execution, and actioning results.
- Strong drive for improvement and ownership with a passion for project management.
- Proven success in persuading technical and non-technical partners to understand and action your recommendations.
- Must be able to work with technical / analytical teams as well as creative and messaging concepts.
- Ability to work in a fast-paced environment with shifting priorities, tight deadlines and a “no finish line” mentality.
- Understands and champions 1-1 marketing (personalization, segmentation, relevance).
- Excellent communication and presentation skills.
Essential Job Functions :
Working Conditions (travel & environment)
Physical / Sensory Requirements
Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and / or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Note : Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Benefits & Rewards
Bonus opportunities at every level.
Relocation opportunities across the country.
401k with discretionary company match.
Employee Stock Purchase Plan.
Referral Bonus Program.
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
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