What are the responsibilities and job description for the Retail Team Member position at Floor & Decor Holdings, Inc.?
Role Description
We are looking for a highly motivated and detail-oriented Customer Service Representative to join our sales team. As a key member of our floor staff, you will play a vital role in ensuring customers receive exceptional service and support throughout their shopping experience.
Responsibilities
- Engage with customers, respond to inquiries, and provide product information and recommendations
- Maintain a comprehensive knowledge of store products and services, staying up-to-date on new releases and promotions
- Collaborate with colleagues to achieve sales goals, enhance customer satisfaction, and maintain a well-organized store environment
- Operate point-of-sale systems efficiently and accurately process transactions
Essential Skills
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
- Strong problem-solving skills, with a focus on finding creative solutions to customer concerns
- Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously
- Previous retail or customer-facing experience a plus
Benefits Package
- Competitive compensation package
- Opportunities for professional growth and career advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
Our Commitment to Diversity
Floor & Decor Holdings, Inc. is dedicated to fostering an inclusive and diverse work environment, where all employees feel valued, respected, and empowered to succeed.
We are looking for a highly motivated and detail-oriented Customer Service Representative to join our sales team. As a key member of our floor staff, you will play a vital role in ensuring customers receive exceptional service and support throughout their shopping experience.
Responsibilities
- Engage with customers, respond to inquiries, and provide product information and recommendations
- Maintain a comprehensive knowledge of store products and services, staying up-to-date on new releases and promotions
- Collaborate with colleagues to achieve sales goals, enhance customer satisfaction, and maintain a well-organized store environment
- Operate point-of-sale systems efficiently and accurately process transactions
Essential Skills
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
- Strong problem-solving skills, with a focus on finding creative solutions to customer concerns
- Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously
- Previous retail or customer-facing experience a plus
Benefits Package
- Competitive compensation package
- Opportunities for professional growth and career advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
Our Commitment to Diversity
Floor & Decor Holdings, Inc. is dedicated to fostering an inclusive and diverse work environment, where all employees feel valued, respected, and empowered to succeed.
