General Manager

This General Manager is responsible for overseeing the day-to-day operations of the interior/exterior surface materials showroom in our office near Savannah, GA. This includes managing all staff, providing excellent customer service, ensuring sales targets are met, and generally driving revenue by presenting and selling high-value products in a visually appealing environment. This position reports to and works closely with owners. 
Duties and responsibilities
The responsibilities of this position include but are not limited to:
Sales Leadership:

• Lead and motivate a team of sales and administrative staff to achieve individual and team sales goals.
• Monitor sales performance and identify areas for improvement.
• Manage customer relationships and handle escalated issues.

Visual Merchandising:

• Ensure a visually appealing showroom with displays to showcase products effectively and
• product placement/presentation are consistent with brand standards.
• Stay up to date on trends and promotions.

Inventory Management:

• Monitor inventory levels and ensure adequate stock of products is available.
• Manage product ordering and delivery to maintain proper stock rotation.
• Identify and address potential stock issues.

Customer Service:

• Greet and engage customers in a professional manner.
• Provide detailed product information and answer customer questions.
• Handle customer concerns and complaints effectively.
• Build strong customer relationships to encourage repeat business.

Operational Management:

• Set and manage sales goals/targets.
• Ensure adequate staff coverage in showroom at all times.
• Manage employee performance.
• Monitor showroom cleanliness and upkeep.
• Conduct regular team meetings to discuss sales strategies and performance.

Reporting and Analysis:

• Generate sales reports and analyze key performance indicators.
• Identify trends and opportunities to improve sales performance.
• Prepare sales forecasts and budget plans.

o Other duties as assigned.
Qualifications

• Bachelor’s degree or equivalent combination of education, training and/or experience required.
• Previous sales or industry experience within the surfacing material environment with at least two years proven experience managing a showroom or similar setting.
• Interior/Exterior surface material (tile, pavers, stone, etc) experience required.
• Leadership and team management skills 
• Visual merchandising and product presentation knowledge
• Proficiency in inventory management systems
• Ability to analyze sales data and identify trends
• Highly Organized
• Strong communication skills
• Exercises independent judgment and initiative
• Basic computer skills and proficiency with Quickbooks