What are the responsibilities and job description for the Customer Service Specialist position at Flooring Factory LLC?
Customer Service Representative
Located At 1119 Johnnie Dodds Blvd, Mount Pleasant, SC 29464
POSITION SUMMARY
The primary duty of a Customer Service Representative is to promote the company’s products and/or services through excellent customer service. They welcome customers, guide them through the products, answer questions and make sure guests have a pleasant experience. Some common responsibilities of a Customer Service Representative include the following:
ABOUT COMPANY
Here at The Flooring Factory, we bring excellence in craftsmanship by creating a customer focused process from beginning to end and we are growing by the day!
Our mission is to bring value and beauty to every home we set foot in while building fulfilling careers. We are inspirational and growth oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, disciplined, results oriented.
OBJECTIVES
- Welcome customers into the store
- Recommend the best products for their needs to increase customers’ options and enrich the shopping experience
- Demonstrate the benefits and functions of products, method of preparation, materials needed for the installation process from beginning to end
- Thoroughly explain warranties and contracts to customers
- Accept/process orders and receive payments from customers
- Answer calls and respond to emails and leads that come in via phone, email, Facebook, Instagram, and other means in a timely manner
- Assure all sales and warranty agreements are properly signed
- Setup and confirm installation date after materials arrive
- Setup measure appointment, confirm appointments and complete measure sheets
- Create customer files by asking customers how they heard of the company and log the customer's full name and email regardless if a sale was made or not.
- Create, send, and adjust estimates as needed
- Promote special sales, offers and awareness of contractor loyalty program
- Maintain a clean, organized; workspace, showroom and location
COMPETENCIES
- Stay knowledgeable and up to date on products and services provided by the company
- Understand systems used to log and track all sales and appointments
EDUCATION & EXPERIENCE
- High School diploma or equivalent
- 1-2 years of customer service experience
- Valid authorization to work in the U.S
- Reliable transportation
Preferred:
1-2 years of sales experience
Quickbooks knowledge
Construction; flooring experience
Knowledge of PandaDoc
PHYSICAL REQUIREMENTS
- Stand for hours at a time
- Lift, pick up at least 20 lbs
- Sit down for hours at a time
BENEFITS
Frequent performance based pay increases
PTO
Sick pay
Performance Based incentives and bonuses
Healthcare Plan
Paid Holidays (specific)
Professional Development Opportunities
Growth Opportunities
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce The Flooring Factory recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Ability to Commute:
- Mount Pleasant, SC 29464 (Required)
Work Location: In person
Salary : $20 - $22