What are the responsibilities and job description for the Customer Service Representative - Flooring Services position at Flooring Services, LLC?
Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.
SUMMARY: If you are a people person who enjoys working in a fast-paced environment this is a great opportunity for you. In the Customer Care Department, we work as a team to provide excellent customer service in a professional, efficient, and timely manner. As a company we continue to evolve so that we may effectively support not only our customers but our employee's as well.
OVERVIEW OF YOUR DAILY TASKS:
- Manage customer inquiries via phone, email, and assisting field supervisors and sales managers
- Maintain accurate customer support tickets utilizing 3 programs
- Facilitate clear and consistent communication between field supervisors, builders, homeowners, and internal teams
- Provide timely and professional customer updates, escalating complex issues to appropriate team members when necessary
- Ensure all customer interactions meet and exceed company customer experience standards
- Perform follow-ups with customers and team members
SKILLS/EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE:
- 1-3 years of customer service experience preferred
- High School Diploma/GED/College required
- Attention to detail and organizational skills
- Strong communication
- Ability to multitask and prioritize tasks effectively
- Fast learner and ability to work effectively both in a team and independently
- Typing 35 WPM
- Leadership qualities, including a sense of urgency, initiative, and lead by example mentality
BENEFITS OF WORKING WITH OUR TEAM:
- Medical, Dental and Vision coverage
- 401K
- Paid Holidays
- Vacation and Personal Time
- Employee appreciation events
“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.
Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More
