What are the responsibilities and job description for the Customer Service Representative (Sales Resolution) - Flooring Services position at Flooring Services, LLC?
Flooring Services has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.
SUMMARY : If you are a people person who enjoys working in a fast-paced environment this is a great opportunity for you. In the Customer Service Department, your role will be supportive of sales and customer service resolution in a professional, efficient, and timely manner to ensure customer satisfaction.
OVERVIEW OF YOUR DAILY TASKS :
- Entering customer details and order specifications (alpha numeric)
- Respond to various communications in a professional and courteous manner
- Update records for reselections and / or rescheduled installs
- Assist customers with order resolutions
- Work harmoniously with others to ensure daily expectations are achieved
- Adhere to confidentiality regulations
- Proofread data and ensure accuracy
SKILLS / EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE :
BENEFITS OF WORKING WITH OUR TEAM :
Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”
Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More
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