What are the responsibilities and job description for the Stair Service Manager - Premier Stair & Door position at Flooring Services, LLC?
Flooring Services and our affiliated entities has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.
SUMMARY : This role involves performing service, warranty, and quality control work on finished staircases, including repairs, measurements, and resolving installation issues. The position requires managing service schedules, communicating effectively with clients, and maintaining accurate records and company resources. Success in this role demands strong organizational and communication skills, basic construction knowledge, and a customer-focused approach, along with the ability to handle physical work and drive for service calls.
OVERVIEW OF YOUR DAILY TASKS :
- Perform service and repair work on finished staircases, including repairing / replacing damaged components such as rails, treads, risers, caps, skirting, balusters, and trim
- Measure and inspect stair frames for accuracy and potential installation issues, resolving minor framing problems
- Conduct quality control checks on finished staircase installations
- Manage and schedule all service appointments, including handling the Service email inbox and incoming phone calls
- Communicate effectively with builders and homeowners to confirm scheduled dates and job completion
- Maintain accurate customer information and notes in the Job Manager program
- Manage and maintain company tools, equipment, materials, and vehicle
SKILLS / EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE :
BENEFITS OF WORKING WITH OUR TEAM :
Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Flooring Services, LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. Learn More
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