What are the responsibilities and job description for the Call Center Manager position at Floorplan Xpress?
Floorplan Xpress is a national leader in the automotive finance industry. We are looking for a Call Center Manager in our Denver, CO location. This is a management level position with the opportunity to grow.
The Call Center Manager will lead and support Floorplan Xpress's Operations Support Team. The Call Center Manager will monitor performance, identify opportunities to increase productivity and efficiency, and mentor and motivate the team to perform at the highest level. The Operations Support Team provides title, payment and administrative support to our field employees and dealer customers across the country.
With over 20 branches nationwide, Floorplan Xpress is a leader in providing financing for independent automotive dealers from coast to coast. In operation since 1974, our independently owned organization takes pride in living our mission: we empower the independent auto dealer through working capital and being a trusted partner within the auto industry. For more about us visit www.floorplanxpress.com.
The Call Center Manager will serve as a resource to help resolve more complex issues and will handle escalated situations to turn customer experiences around. The Call Center Manager will work to build a culture of excellence and accountability through ongoing coaching and development and find ways to improve the overall client and team experience. The Call Center Manager will communicate with leadership regarding business performance, the adverse impact of decisions on our clients and potential risks to the business.
The ideal Call Center Manager will have a high school diploma or equivalent, two years of call center management experience, be familiar with strategic planning and process improvement, and be self-motivated with the ability diagnose and solve problems. Experience in auto financing or banking is preferred.
Amazing Benefits at Floorplan Xpress:
- Health insurance - FX pays 95% of employee coverage and 20% of dependent coverage
- Dental and vision insurance
- Flexible spending or health savings account
- Paid life insurance and short- and long-term disability
- 401(k) Matching with full vesting each pay period
- Paid time off
- Me Days
- Paid holidays
- And much more!
If this position caught your eye, apply here, Floorplan Xpress Jobs and send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@floorplanxpress.com.
Must be able to pass a background check and motor vehicle report. We also conduct pre-employment drug testing. Any job offer will be based on the results of background, MVR and drug testing.
Salary : $63,000 - $73,000