What are the responsibilities and job description for the Customer Service (Security) position at Flora-Bama?
Job Summary:
A Customer Service Representative plays a vital role in providing a positive experience for our guests through
maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.
Essential Job Functions:
● Engage in genuine interaction with guests
● Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take
appropriate steps to avoid potential threats or problems
● Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas
throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots
of the Flora-Bama and other entities
● Use a de-escalation method during a stressful event and have the ability to approach a situation with a
nonaggressive and calm attitude to prevent the issue from intensifying
● Alliance to the Flora-Bama Customer Service and the Management team to always support each other and
understand that the guest’s safety is our number one goal
● Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance
Essential Qualifications and Experience:
● Ability to effectively communicate with guests, peers, and management
● Ability to multitask, and take ownership of the different tasks that are assigned
● Ability to work as part of a team and take initiative independent of direct supervision
● Must be able to work in a fast-paced environment
● Enthusiastic, friendly, and energetic when talking to guests and coworkers
● Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional
stooping, kneeling, crouching, and climbing ladders
● Must be able to lift 50 pounds
● High School Diploma or equivalent
● Military/Law Enforcement/ First Responder experience is a plus
● Willingness to work peak hours including nights, weekends and holidays
● Ability to work in a warm/hot environment
A Customer Service Representative plays a vital role in providing a positive experience for our guests through
maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.
Essential Job Functions:
● Engage in genuine interaction with guests
● Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take
appropriate steps to avoid potential threats or problems
● Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas
throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots
of the Flora-Bama and other entities
● Use a de-escalation method during a stressful event and have the ability to approach a situation with a
nonaggressive and calm attitude to prevent the issue from intensifying
● Alliance to the Flora-Bama Customer Service and the Management team to always support each other and
understand that the guest’s safety is our number one goal
● Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance
Essential Qualifications and Experience:
● Ability to effectively communicate with guests, peers, and management
● Ability to multitask, and take ownership of the different tasks that are assigned
● Ability to work as part of a team and take initiative independent of direct supervision
● Must be able to work in a fast-paced environment
● Enthusiastic, friendly, and energetic when talking to guests and coworkers
● Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional
stooping, kneeling, crouching, and climbing ladders
● Must be able to lift 50 pounds
● High School Diploma or equivalent
● Military/Law Enforcement/ First Responder experience is a plus
● Willingness to work peak hours including nights, weekends and holidays
● Ability to work in a warm/hot environment
