What are the responsibilities and job description for the Food Runner position at Flora-Bama?
Job Summary:
This job is responsible for delivering orders from the kitchen to the guests. The food runner receives a call that an order is ready; he or she picks up the order at the expo station and then delivers it to the correct table.
Essential Duties and Responsibilities:
- Follows all company policies as outlined in the Employee Handbook and duties that pertain to the Food Runner role
- Maintains a positive attendance record
- Follows all sanitation and safety standards set forth by the company and take
- Meets all uniform, appearance, and grooming standards as specified in the Employee Handbook
- Maintains outstanding guest service standards
- Knows all menu items offered at the restaurant. Accurately explains specials to guests. If asked, accurately answer menu items regarding preparation method, ingredients, portion size, and side items accompanying the dish. If asked, specify substitutions for items on the menu
- Understands table numbering system and can identify delegated table assignments 100% of the time.
- Picks up orders and delivers food to the correct tables following our tray service procedures 100% of the time
- Performs side work correctly as specified in the “Side work Duties” that pertains to the Food Runner role
- Follows all end-of-shift checkout procedures with 100% accuracy as specified in the “End of Shift/Checkout Procedures” that pertains to the Food Runner role
- Maintains a good team environment by assisting other team members with their station duties and side work when there is a need and/or when available
Qualifications:
- Must be able to read and communicate clearly and effectively with coworkers, management, and guests
- Be able to reach, bend, stoop, and frequently lift up to 20 pounds
- Capable of working in extremely hot or cold environments
- Must demonstrate enthusiasm and commitment to guest satisfaction
- Must be able to stand and exert fast-paced mobility for periods of up to 8 hours in length
- May be exposed to disagreeable odors, chemicals, and noise, latex plastics, and other materials used for protective equipment.
