Server

Job Summary: 

Serve guests in a courteous, helpful, and prompt manner. Responsible for coordinating serving stations and communicating with the front and back-of-the-house personnel to provide a dining experience that exceeds our guests’ expectations. Process guest orders to ensure that all items are prepared accurately and on a timely basis. Determine when meals have been completed, and total bills and accept payment. 

Essential Duties and Responsibilities: 

• Follows all company policies as outlined in the Employee Handbook and duties that pertain to the Server role. Maintains a positive attendance record 
• Follows all sanitation and safety standards set forth by the company
• Meets all uniform, appearance, and grooming standards as specified in the Employee Handbook. Maintains outstanding guest service standards. 
• Knows all menu items offered at the restaurant. Accurately explains specials to guests. If asked, accurately answer menu items concerning preparation method, ingredients, portion size, and side items accompanying the dish. If asked, specifies substitutions for items on the menu. 
• Observes table numbering procedures and works assigned section 100% of the time. 
• Conducts the first greet with guests within 2 minutes after they are seated. Takes orders if time permits, or informs guests that he or she will return within 3 minutes to assist them. 
• Performs menu merchandising procedures accurately by listing and explaining the specials, suggesting items, and upselling when appropriate. 
• Takes beverage and food orders accurately for all tables. Has less than 2% return of food to the kitchen due to order mistakes. 
• Legibly completes guest checks and accurately enters orders into the POS system following company procedures with 100% accuracy. 
• Picks up orders and completes plate preparation correctly as specified by company plating procedures. 
• Performs check-back procedures with tables within 2 minutes of receiving appetizers, main course, and dessert course. 
• Totals and presents checks and carries out payment procedures with 100% accuracy that pertain to the Server role. 
• Performs side work duties correctly as specified in the “Side work Duties” that pertain to the Server role.
• Follows all end-of-shift checkout procedures with 100% accuracy as specified in the “End of Shift/Checkout Procedures” that pertains to a Server role. 
• Follows the alcohol serving procedures regarding beverage service standards, awareness standards, and government regulations with 100% accuracy. 
• Busses, sets, and resets tables following company procedures within 3 minutes of guests leaving their tables.
• Maintains a good team environment by assisting other team members with their station duties and side work when needed and/or when available. 
• Follows tip reporting regulations 100% of the time by keeping track of daily tips and following reporting procedures outlined by the Internal Revenue Service. 
• Regularly attend all Responsible Vendor classes quarterly 

Qualifications: 

• Must be able to read and communicate clearly and effectively with coworkers, management, and guests 
• Be able to reach, bend, stoop, and frequently lift up to 20 pounds 
• Capable of working in extremely hot or cold environments 
• Must demonstrate enthusiasm and commitment to guest satisfaction. 
• Must be able to stand and exert fast-paced mobility for periods of up to 8 hours in length. 
• Must be efficient and accurate with money and figures. 
• Must possess the ability to efficiently work the register system 
• May be exposed to disagreeable odors, chemicals, and noise, latex plastics, and other materials used for protective equipment