What are the responsibilities and job description for the Customer Service Associate position at Flora Fresh?
Position: Customer Service Associate
Position Summary: Flora Fresh Inc. is an employee-owned wholesale floral, plant, and floral supply distributor located in Sacramento, California. As a Customer Service Associate you will be the first associate our walk-in and pick-up customers will interact with. You will help to create a memorable customer experience with every interaction. In your role you will pull orders, invoice and package orders, and assist with warehouse stocking. Resource Supply and Will-Call associates are the face of Flora Fresh, and we will rely on you to uphold our high customer service standards.
Benefits:
- Medical
- Dental
- Vision
- 401(k) with 4% match
- Paid Vacation
- Paid Sick Time
- Employee Ownership
Regular Duties:
- Provide excellent customer service while assisting with customer questions regarding substitutions, inventory, and sales.
- Accurately ring-up orders for walk-in and pick-up orders and process payments via cash, credit cards, and checks.
- Pull, verify, and pack orders for later pick-up time or for scheduled deliveries.
- Box and carry out orders up to 50lbs.
- Assist with keeping the warehouse tidy by emptying trash, wiping down counters and displays, sweeping, merchandising, quality control and removing boxes or pallets.
- Assist throughout other departments as needed.
- Strive to represent our core values; Foster Community, Reliable, Elevate, Solution Oriented, and Helpful.
- All other duties as requested.
Minimum Requirements:
- At least 18 years of age.
- Most shifts are 8 hours, but hours may fluctuate throughout peak and slower seasons.
- Must not be afraid of heights and be able to use a ladder, stairs, and stock picker.
- Must be able to identify colors to appropriately pull orders.
Working Conditions:
- In-person in Sacramento, CA
- Work is primarily standing and walking in a warehouse environment. Frequently entering and exiting a refrigerated cooler. Warehouse areas are not temperature controller and can be cold or hot depending on external temperatures.
- Frequent reaching, grabbing, transferring materials, and typing. Frequent bending, stooping, and overhead reach. Frequently lifting 25lbs. Occasionally lifting 75lbs.
- Must be able to consistently work around plants and flowers of different varieties.
Flora Fresh Inc. is an equal opportunity employer that is committed to a workplace free from harassment and discrimination. Our policy applies to all employment practices within our organization. This employer makes hiring decisions based solely on knowledge, skills, and abilities, selecting the best candidate to meet business needs.
Job Type: Full-time
Pay: $18.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $18