What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Floral Image?
Job Title : Customer Service Representative
Position Type : 1099
Salary : $9 per refresh
Dept / Location : Customer Service, Los Angeles, CA
Reports to : West Territory Sales Manager
Core Focus
Floral Image North America, a leading service provider of lifelike flower arrangements and plant displays, seeks a highly motivated and positive Sales Representative to join our team! The Floral Image North America (FINA) 1099 Customer Service Representative (CSR) will be responsible for supporting the wider team effort through retaining, refreshing arrangements, and expanding our customer base. CSRs achieve this goal through driving sales, maintaining strong customer relationships, and expanding their customer base. A successful CSR is someone who can adapt to various client scenarios. This is a great opportunity for those looking to make some extra cash!
Job Description
This position is a unique opportunity where you will be working to service each of our accounts in the greater Bay Area. This position will be fully remote on the road in the company van and will involve interacting with clients in various businesses.
Role and Responsibilities
Customer Relationship Management
- Understand customers' needs and provide personalized recommendations to enhance their experience and maximize satisfaction
- Conduct regular check-ins with customers to assess their satisfaction level and promptly address any concerns or issues
- Perform weekly refreshes of arrangements for current customers
Sales Support
Business Development
Work Environment
This is a remote / from the road work position, with 100% travel in the Los Angeles region. CSRs will be provided with a company vehicle, computer, and cell phone. The vehicle is branded and is used for transporting the products that our customers love. This job occasionally operates in a professional offsite office environment where business attire is required.
Floral Image offers training, full support, and specific skills training for territory planning, the customer service process, approach, and the use of all technology to help make the job as seamless and efficient as possible.
Requirements
Skills
Qualifications and Education Requirements
Salary : $9
