Teller Operations Manager, Easthampton, MA

Are you looking for an employer that provides 4 weeks of PTO and benefits upon hire, focuses on advancement opportunities, and has an overall average employee tenure of a decade? With tuition reimbursement, wellness incentives, and a 401K plan with dollar-for-dollar match, Florence Bank has it all!

At Florence Bank, we offer:

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

We are currently seeking candidates to join our exceptional team for the following position:

Job Title: Full-Time Teller Operations Manager
Location: Easthampton

Position Summary: Manages teller line operations to ensure quality customer service is provided, while adhering to policies, procedures, and security. Handles various customer transactions in a courteous, professional, and accurate manner.

Essential Functions:

• Consistently provides superior professional service to internal and external customers.
• Consistently meet expectations of teamwork, punctuality, and regular, reliable attendance.
• Has a clear understanding of all policies; performs normal teller duties.
• Oversees the management of teller line employees. Coaches, trains, and develops tellers.
• Assists with the writing and delivery of performance evaluations and disciplinary counseling. Identifies training and employee development opportunities.
• Approves policy exceptions, overrides transactions, and responds to customer complaints.
• Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
• Responsible for balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits.
• Manages the night depository function.
• Processes foreign currency purchases and sales.
• Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000.
• Supports management and assists with the implementation of new policies and procedures.
• May perform customer service related services.
• Provides support to all branches.

Other Responsibilities: Assumes other responsibilities, as requested.

Education, Experience, and Skills Required:

The following skills, experience, or background are necessary (with or without accommodation) for this position.

• High school diploma or GED, plus CFT or additional college courses.
• Two (2) to four (4) years of teller experience, with demonstrated leadership and supervisory skills.
• Senior/Head Teller experience preferred, but not required.
• Proven ability to meet deadlines.
• Excellent communication, interpersonal skills, and listening skills.
• Willingness to objectively and continuously analyze, review, and update procedures.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Proven ability to perform multiple tasks, prioritizes duties, and delegate responsibilities.

Physical Demands/Conditions Requirements:

• General office environment.
• Sits/stands for an extended period.
• Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers.

In addition to being responsible for completing an accurate CTR, Customer Service Representatives and Lenders are responsible for properly identifying all bank customers in accordance with the bank’s Customer Identification Program.

All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.